Local mechanical and electrical engineering company AG Electrical has saved countless hours of admin work and generated greater profits all while completely scraping their paper based system.
Date: 4th September 2017
Adam Gilmore, managing director of AG Electrical, who most recently completed the full electrical installation of the new Bullitt Hotel in Belfast, said:
“WorkPal has transformed the way we operate, from job scheduling to invoicing, everything is more efficient, allowing us to spend more time developing our business and less time trawling through paperwork.”
AG Electrical before WorkPal
With a mobile workforce of approximately 15 field operatives and numerous paper-based forms for each job, the delay in getting job reports and information back to the office, as well as the time taken for data re-entry was proving inefficient and expensive. The lack of real-time status updates and information on each engineer was causing operational inefficiencies for AG Electrical. Being unable to accurately report on the work completed, hours logged and engineer performance was the driving factor behind AG Electrical looking for a mobile solution.
The WorkPal solution for AG Electrical
WorkPal is a web and mobile app for creating mobile forms, scheduling and dispatching jobs and receiving accurate reports from the field in real-time.
AG Electrical field operatives receive job notifications and custom mobile forms on their smartphone both IOS and Android, capturing information such as text, pictures, barcodes and signatures for proof of compliance. This information is sent back to the office in real-time, providing an audit trail for compliance.
Once a job is completed and a customer’s signature is captured, a job report email is automatically generated and sent to the customer within minutes of job completion, allowing AG Electrical to provide a better service to their customers.
Working with AG Electrical on WorkPal
Adam was initially worried about hassle in relation to implementing a new system however with our dedicated project management team he had nothing to worry about: “The transition from our old paper based system to WorkPal was a seamless process thanks to their dedicated project management team. From data import and form building right up to team training, the WorkPal team was professional and efficient. Initially my concern was the hassle in moving across to a new way of working however the transition was seamless.”
