Balmore Group Implement Field Service Software for Asset Maintenance
Summary
Balmore Group (Scotland) is an industry leader in unmanned aviation inspections and asset maintenance, operating across sectors including construction, rail, offshore and renewables. With over 40 years of expertise in high‑risk and difficult access works, the business supports the inspection, maintenance and cleaning of high‑value assets worldwide.
To support preventative maintenance and improve visibility across enquiries, jobs and costs, Balmore Group implemented WorkPal. The software now helps teams manage asset maintenance more efficiently while supporting better reporting and decision‑making.
Challenge
Balmore Group required a preventative maintenance solution that could manage the full lifecycle of a job.
The business needed a system that allowed teams to:
- Log and track enquiries
- Issue quotes
- Complete works if approved
- Assign all costs to a single job
Without this level of visibility, it was difficult to accurately assess profit and loss, identify inefficiencies and understand where processes could be streamlined.
Solution
Balmore Group implemented WorkPal as its field service software for asset maintenance.
WorkPal allowed the business to manage jobs from initial enquiry through to completion. Once scheduled, operatives receive job details on WorkPal and upload descriptions of work carried out, along with photos taken on site. All information is stored in one central system and shared in real time.
Results
Since implementing WorkPal, Balmore Group has improved how asset maintenance work is scheduled, tracked and reviewed.
Key benefits include:
- Weekly scheduling of operatives
- Clear assignment of jobs and tasks
- Real‑time upload of site photos and job notes
- Centralised job costs linked to profit and loss
- Better visibility of how jobs are delivered
As a result, teams work more efficiently and management gains clearer insight into performance and costs.
Implementation & Training
WorkPal was straightforward to adopt.
Having used a similar system previously, the team quickly tested and navigated the software before training colleagues internally. Since implementation, Balmore Group has increased licence numbers as both operatives and office staff now rely on WorkPal daily.
Support
Training was delivered over the phone and tailored to how the business operates.
Ongoing support has remained accessible, with the WorkPal team available to answer questions and provide guidance whenever needed. This has helped ensure teams use the system confidently and effectively.