Summary

Temple Electrical Services is a forward-thinking, NICEIC approved electrical contractor based in Carryduff, Northern Ireland. The business takes on full projects from concept through to completion. It serves a wide range of commercial clients with a tailored approach. As the company grew and took on more complex contracts, spreadsheets and paper systems could no longer keep up.

The Challenge

When Temple Electrical Services took on a multi-site social housing contract, daily operations came under pressure. Tracking jobs, managing certifications and keeping on top of invoicing had all become slow and time-consuming. Director Steven Cray recognised the need for a central job management system. The goal was to see all jobs in one place, track their status and free up time lost to admin.

“We felt a need for job management software so we could see all our jobs in one place and their status — whether completed, in progress, awaiting invoicing and so on. This would simplify our systems and allow us more time to focus on service.” — Steven Cray

The Solution

Temple Electrical Services brought job tracking, invoicing and certification into one platform with WorkPal. The implementation was far smoother than the team expected. After receiving access on a Friday afternoon, an engineer was using the system the next day. The whole team went live the following week. Mobile engineers found the app easy to pick up straight away.

Support throughout the process made a real difference. Steven’s dedicated WorkPal contact often replied to evening queries the same night to keep things on track.

“Chris, who took us from sales to training to going live, couldn’t have been more helpful. There were evenings I sent a query not expecting a reply until morning — but he came back that evening to help.” — Steven Cray

The Results

WorkPal transformed how Temple Electrical Services runs its daily operations. The team no longer chases missing paperwork or certifications. Everything now lives in one place. Job scheduling is straightforward, engineers are tracked in real time, and the team invoices at the click of a button once a job is done. Admin time has dropped, giving everyone more time to focus on delivering a quality service.

“WorkPal has massively simplified our entire process. From receiving the initial job through to completion and invoicing, we no longer have messy spreadsheets or missing paperwork. WorkPal has brought this all into one place.” — Steven Cray, Director, Temple Electrical Services

Client Testimonial

“I would absolutely recommend WorkPal — in fact, I have done so on several occasions already. I hope I can spread the word so other companies can receive the help that mine has.”

— Steven Cray, Director, Temple Electrical Services