Summary
NM Forktrucks is a Lisburn-based specialist in the supply of new and used material handling equipment. Founded in 1987, the business covers Belfast to Dublin and everything in between, offering both long and short-term hire on a casual or contractual basis. As the company grew and engineers spread across the country, managing operations and keeping accurate records became increasingly difficult. That is where WorkPal came in.
The Challenge
With engineers working across a wide geographic area, NM Forktrucks found it hard to keep detailed records of work carried out on customer trucks, including parts that had been fitted previously. As a result, it was difficult to spot problematic machines or identify areas that needed attention before they became bigger issues. The business needed a better way to track equipment history and manage its engineering team more effectively.
The Solution
NM Forktrucks introduced WorkPal as its central work management platform. As a result, the team gained instant access to truck records from anywhere, at any time, through a cloud-based system.
WorkPal’s scheduling tools also made a significant difference. The team can now plan and assign service jobs to engineers weeks in advance, making it much easier to manage time and resources across the country. Furthermore, the asset management feature allows field engineers to scan a QR or barcode on any machine and pull up its full service history straight away. This makes identifying the correct machine faster and ensures engineers have all the information they need before starting work.
In addition, WorkPal supports planned preventative maintenance, including scheduled services and equipment checks. This means customers no longer need to keep track of service dates themselves, helping NM Forktrucks stay compliant and ensure work is completed on time every year.
The Results
Since implementing WorkPal, NM Forktrucks has seen clear improvements across its operations. Engineers are managed more productively, and the business is well on its way to running a fully paperless office.
One of the most valuable changes has been the ability to invoice immediately after a job is completed. As a result, the team can manage cash flow more effectively and reduce delays between completing work and getting paid. Moreover, having all job and equipment data in one central system has given the business far greater visibility and control than it had before.
“WorkPal has given us the ability to manage our engineers more productively. The ability to invoice instantly after a job is complete has been a major advantage. We can manage our cash flow better.”
Client Testimonial
“100% we would recommend WorkPal. From our initial enquiry to our system set up and daily running, their customer support has been fantastic. From the simplest of questions to more complex ones, they have answered in a fast and professional way.”
— NM Forktrucks