Thomas Door & Window Controls Unlocks Efficiency with WorkPal
Summary
Based in the busy coastal city of Brighton, Thomas Door & Window Controls has built a strong reputation for delivering expert repair, installation and fabrication services for door and window systems. Serving both residential and commercial clients, the company operates with a team of 19 engineers and a fleet of 18 vans. As their operations expanded, the business recognised the need for a digital system that could replace outdated paper workflows, streamline tasks and support long-term growth. WorkPal provided the perfect platform to modernise their processes and improve efficiency across the entire organisation.
The Challenge
Before WorkPal, Thomas Door & Window Controls relied on paper-based processes. This resulted in:
- Poorly written or incomplete job sheets
- Inconsistent information from engineers
- Slow internal processes
- Difficulty tracking work in real time
Older staff members were also hesitant about adopting new technology, adding another barrier to digital transformation.
The management team knew that in order to scale effectively and maintain service quality, they needed a modern field-service platform with a clean interface and flexible functionality.
Why WorkPal?
The Senior Management Team explored solutions to support digitalisation. WorkPal stood out because of:
- Its simple, clean interface
- Flexible workflows that matched their internal processes
- Strong suitability for managing field engineers
- Ability to standardise information for quoting and billing
WorkPal aligned perfectly with the company’s long-term vision for operational efficiency.
The Solution
WorkPal was introduced through a structured soft roll-out, starting with selected engineers working on key contracts. This allowed the team to identify and resolve any challenges early before expanding the system company-wide.
WorkPal quickly replaced the old paper-based process, eliminating issues such as:
- Illegible handwriting
- Missing information
- Incomplete documentation
- Delayed updates to the office
✅ Adoption Across All Staff
Despite initial concerns, especially among older staff, WorkPal’s intuitive interface made adoption smooth. The system required some internal process adjustments, but the overall transition was successful and well received.
✅ Better Documentation
Mandatory fields such as job notes, photos and customer signatures ensured every job included complete documentation for billing, quoting and compliance.
✅ Improved Information Flow
Office staff gained access to real-time job information, enabling better decision‑making and faster customer communication.
Results
Since adopting WorkPal, Thomas Door & Window Controls has seen improvements across the business:
- Fully digital workflows replacing all paper-based processes
- Complete job visibility, with accurate and structured information
- Higher standard of documentation for billing and quoting
- Faster internal processes, thanks to consistent data from engineers
- Better communication between engineers and office staff
- Stronger customer service, supported by real-time updates
Ongoing Support and Recommendations
The support from WorkPal has been a key success factor. The team received quick, practical help whenever needed, ensuring confidence at every stage of adoption.
“The support we receive from WorkPal has been brilliant — prompt, helpful and always reliable.”
The success of the implementation has even prompted the business to roll out WorkPal within their sister company, Thomas Locksmiths, demonstrating their confidence in recommending WorkPal to others.
Client Testimonial
“WorkPal has transformed how we manage workflows, ensuring complete information and helping our engineers and office staff operate far more efficiently.”
Conclusion
Digitalisation has become essential for companies aiming to stay competitive. Thomas Door & Window Controls’ transition to WorkPal demonstrates the impact the right system can have on efficiency, documentation quality and customer service. By embracing modern field service software, the company has not only streamlined daily operations but also positioned itself for continued growth in the busy door and window services industry.