Improve Operations with WorkPal: How Plumb, Drain & Maintain Streamlined Their Business

Company Overview: About Plumb, Drain & Maintain

Plumb, Drain & Maintain is a specialist emergency plumbing, drainage, and maintenance company with over ten years of industry experience, and as the business expanded, the team set out to improve operations with WorkPal. From burst water mains and blocked toilets to full repairs following water damage, they deliver a fast, expert response supported by highly qualified operatives.

Once the emergency job is completed, their dedicated maintenance division takes over to repair and restore any damage caused, providing customers with a complete end-to-end service.

As demand continued to grow, Plumb, Drain & Maintain recognised the need to improve operations with WorkPal by bringing greater visibility, efficiency, and control into one central system.

The Challenge: Why Operational Change Was Needed

Before implementing WorkPal, Plumb, Drain & Maintain were relying on a combination of multiple software platforms and manual Excel spreadsheets to manage their daily operations.

This approach led to several challenges:

Limited visibility of operatives and jobs in real time
Time-consuming office administration, including timesheets and job sheets
Slow job close-down due to fragmented systems
Risk of duplication and human error across multiple platforms

The business wanted a more proactive way to manage operatives, jobs, and reporting, all within a single solution.

“We were running four or five different programmes alongside Excel spreadsheets. It just wasn’t sustainable.”

Their goal was clear: improve operations with WorkPal by unifying job tracking, field data capture, and back-office workflows.

The Solution: Implementing WorkPal

The turning point came after attending a WorkPal webinar on LinkedIn. The platform immediately stood out as an all-in-one solution capable of replacing multiple systems.

WorkPal delivered:

Real-time tracking of operatives and jobs
A mobile app that field staff found intuitive and easy to use
Digital timesheets, job sheets, invoicing, and quoting
FE code integration to log tasks directly from site
Faster job close-down for office teams

Although WorkPal was initially used alongside existing systems, the seamless user experience meant the company transitioned much faster than expected.

“The staff found the WorkPal app much easier to use—we moved across a lot faster than we anticipated.”

With support from WorkPal’s dedicated implementation team, onboarding was structured, guided, and stress-free.

The Results: How WorkPal Helped Improve Operations

Since adopting WorkPal, as a result, Plumb, Drain & Maintain have seen measurable improvements across their business.

Key Results Achieved:

Less time spent on office admin
Faster timesheets and job sheets
Quicker invoicing and quotes
Jobs closed faster with real-time updates
Better communication between operatives and office staff
A clear overview of operations in one place

“By loading FE codes on site, our office staff can clear jobs down much faster.”

The business now operates more efficiently, proactively, and with far greater visibility—achieving their objective to truly improve operations with WorkPal.

Customer Testimonial

“I’m a no-nonsense person and learning a new programme can be challenging for me. However, they explained everything and showed me how to use the system—more than once.”