Company overview: Footfall Ltd
Founded in 2006, Footfall Ltd is a leading provider of modular floor and wall protection solutions to clients across the Island of Ireland. The company delivers a complete service, including site surveys, supply and installation. With a growing team of field engineers supporting both sales and installation, Footfall operates nationwide, covering locations from Cork to Belfast.
Their operation requires strong coordination between office staff and teams on site. With subsequent complexities in their operations, a workflow management software was required.
The Challenge: Outgrowing Existing Job Management Processes
As Footfall continued to grow, their existing workflow processes became increasingly difficult to manage. Communication between office staff and field engineers relied heavily on manual systems and paperwork, leading to inefficiencies.
To support further growth, Footfall needed:
- Better communication between teams
- Centralised access to job information
- Improved job scheduling and coordination
- More accurate quoting and faster invoicing
The business recognised that a workflow management system was required to improve day‑to‑day operations and reduce administrative overhead
The Solution: WorkPal Workflow System
Footfall implemented WorkPal to bring all areas of the business into one central workflow system. By using WorkPal, the team created a complete digital catalogue of products and services, improved communication between office staff and field engineers and removed reliance on paperwork.
Job creation, scheduling, on‑site data capture, quoting and invoicing are now all managed through a single platform, ensuring information flows smoothly from sales through to installation and final billing.
“By introducing WorkPal’s workflow system, we have established a comprehensive catalogue of all products and services.”
Results: Streamlined Operations Across the Business
Footfall since implementing WorkPal, has simplified how work is managed across the business. By connecting their office teams, sales teams and field engineers through one system, the company has reduced administration time and improved visibility across the entire workflow from job creation through to invoicing.
- Centralised job, product and service information for easy access across all teams
- Improved communication between office staff and field engineers using real‑time data
- Reduced paperwork and manual data entry through digital forms and automation
- Streamlined job scheduling, quoting, and invoicing, improving efficiency and cash flow