Summary

Shanahan Power is a generator and UPS solutions provider operating across the island of Ireland. The business supplies power solutions to commercial clients and runs service and preventative maintenance plans to keep equipment working at its best. With offices in Limerick and Dublin and a team of skilled engineers, Shanahan Power delivers a competitive, high-quality service to its customers.

The Challenge

As Shanahan Power grew, managing operations through paper-based systems became a barrier to efficiency. In particular, the team needed a single place to store and access client documents, including job sheets, reports and commissioning sheets.

At the same time, field engineers needed a simpler way to work on the go. The team wanted a solution that would let engineers scan and upload documents from site, as well as clock in and out, all through one system.

The Solution

Shanahan Power began using WorkPal at an early stage of the business. As a result, the system has grown alongside the company from the start.

WorkPal gave the team one central platform to manage all client documents and job information. Furthermore, engineers can now arrive at each site fully prepared, with access to complete client history and required materials in advance. This has cut down on miscommunication and made day-to-day work much smoother.

The business also uses WorkPal as an admin tool. Staff sign in and out via their mobile phones at the start and end of each shift, submitting timesheets directly through the app.

“The onboarding process was simple and provides flexibility as our business continues to grow. With training from WorkPal, we have found the system easy to use and share with our clients.”

The Results

Since implementing WorkPal, Shanahan Power has seen clear improvements across its operations. The team now works from one streamlined system, which has improved how engineers manage their workload and communicate with clients.

In addition, client transparency has improved significantly. Customers now receive a much clearer picture of the work engineers carry out on their behalf, which has strengthened trust and satisfaction across the board.

“WorkPal has provided us with one streamlined system and empowered our team to effectively manage their work — providing all the information they need in one place and allowing them to be prepared before they go to site.”

Training and Support

WorkPal supported Shanahan Power through the full onboarding process, with training that made the system easy to adopt across the team. Moreover, support has continued well beyond the initial setup.

A dedicated team of Technical Account Managers is available daily to answer queries and pass customer feedback directly to the development team. In addition, each customer has access to a Customer Success Manager, whose role is to make sure the business gets the most out of the platform as it grows.

“WorkPal has always been on hand to offer advice, as well as further training as needed.”

Client Testimonial

“We now have a solution that our clients are very happy with, due to the level of information and detail available to them on their equipment after each visit.”

— Shanahan Power