SAACKE’s Transition to Smarter Operations with WorkPal

Summary

SAACKE Combustion Services Ltd (SAACKE UK), part of SAACKE GmbH, has over 90 years of experience in combustion technology and operates across more than 70 international offices in 20 countries. With 24 Service Engineers on the road and plans to expand to nearly 30, the business needed to modernise its job management processes. After experiencing limitations with an outdated system first introduced in 2009, SAACKE turned to WorkPal to support smoother operations, better visibility and improved efficiency across its nationwide service team.

The Challenge

Before adopting WorkPal, SAACKE UK relied on a field management system implemented in 2009. As the organisation grew, the system became outdated and was no longer capable of supporting:

  • Increasing operational demands
  • Modern industry standards
  • The need for improved reporting and performance visibility
  • Efficient workflows for a growing field service team

With continued expansion planned, SAACKE required a modern, flexible solution that could centralise processes and better support engineers in the field.

The Solution

After completing market research, SAACKE discovered WorkPal and arranged a demonstration. The Sales team responded within 30 minutes of the initial enquiry, and the professionalism shown throughout the process made the decision to switch straightforward.

WorkPal’s Implementation team ensured a smooth transition by:

  • Collaborating closely with key stakeholders
  • Reviewing internal processes
  • Configuring the system to match SAACKE’s workflows
  • Delivering training across regional offices

Engineers initially expressed some hesitation about moving from a basic FSM to a more interactive platform, but with support from office staff and WorkPal’s Implementation team, adoption was quick and effective.

“”From the start, the team at WorkPal were quick to respond to any issues or queries. Through emails, screenshot guides and Teams calls, resolutions were always fast and effective. The training before implementation was extremely useful, and the team were happy to support us even out of hours.”
Natalie White, Business Intelligence and Data Analyst Manager, SAACKE

The Results

With WorkPal in place, SAACKE UK has been able to:

  • Centralise processes and data, resulting in simpler, more consistent reporting
  • Improve visibility of performance and efficiency across the business
  • Identify potential issues earlier, allowing teams to take proactive action
  • Reduce manual tasks for engineers, enabling them to focus more time on field work

Ongoing value continues to be delivered through monthly Customer Success calls, ensuring the system evolves alongside SAACKE’s needs and queries are resolved quickly.

“The ongoing support is just as strong as the initial implementation support. All queries are answered quickly, with regular updates provided. In particular, the monthly calls with our Customer Success Manager are extremely useful.”
Natalie White, Business Intelligence and Data Analyst Manager, SAACKE