Summary
Haskell Fire & Security is a Kent-based commercial fire, security and electrical solutions provider. The family-run business offers 24/7 callouts to help clients keep their premises safe and secure. The company designs, installs and maintains fire alarms, extinguishers and refuge systems, and also works with intruder alarms, CCTV and access control systems. Led by a Managing Director with over 16 years of industry experience, the team of fully trained engineers delivers a high standard of service to every client.
The Challenge
Before switching to WorkPal, Haskell Fire & Security relied on alternative docket software that caused frequent problems. The system lacked flexibility, making it difficult to update information on dockets or create new layouts. As a result, job sheets sent to clients looked unprofessional and did not reflect the quality of the business.
The team needed a better solution — one that could handle paperwork, schedule jobs, track live progress and support custom reporting.
The Solution
Since adopting WorkPal, Haskell Fire & Security now uses software built around its specific needs. During setup, the WorkPal team worked closely with the business to make sure the correct certifications were included from the start.
Engineers can now add photos and notes directly to dockets, which makes return visits much faster and more efficient. Furthermore, office staff have a full overview of on-site work and the equipment needed to complete each job, giving the whole team better visibility across daily operations.
In addition, clients benefit from greater transparency. Through the client portal, customers can view before-and-after images and access real-time documents such as quotes, invoices and job records at any time.
The Results
Since implementing WorkPal, Haskell Fire & Security has seen clear improvements in efficiency, professionalism and client satisfaction. Communication between the office and engineers has improved, and engineers work more effectively thanks to clearer schedules and documentation.
Moreover, the impact on client relationships has been significant. The business has received excellent feedback from customers, and the system directly helped retain a major client who initially joined on a trial basis. Clients have also taken notice of the software itself.
“Clients often ask us about the software when we send out paperwork.” — Haskell Fire & Security
Furthermore, providing clients with clear and accurate information through WorkPal has supported repeat business and strengthened long-term relationships across the board.
Client Testimonial
“We’ve received excellent feedback from our customers. In fact, the system helped us retain a major client who initially started on a trial basis. Our clients are happier because they can view before-and-after images and have access to real-time documents such as quotes, invoices and job records. Yes, 100% we would recommend WorkPal — clients often ask us about the software when we send out paperwork.”
— Haskell Fire & Security