AM Planned Maintenance Reveals Its Competitive Edge with WorkPal
Summary
AM Planned Maintenance is a London‑based, third‑generation, family‑owned facilities management business celebrating 20 years of operation. The company specialises in reactive building fabric solutions across the hospitality, retail and corporate sectors. As a result, the team supports more than 2,000 sites across Central and Greater London. With over 30 field engineers operating 24/7, AM Planned Maintenance delivers everything from minor repairs to large‑scale refurbishments. As competition increased and the business expanded, the team chose WorkPal to modernise operations and protect its competitive edge.
The Challenge
In 2018, AM Planned Maintenance decided to expand geographically and increase its volume of work. However, growing competition made it harder to stand out. At the same time, existing systems limited access to real‑time data and slowed reporting. Because office staff had to manually prepare client reports, valuable time was lost. In addition, engineers needed better routing tools to meet strict SLAs across London’s busy road network. For this reason, the business needed a system that could improve speed, accuracy and visibility.
The Solution
After reviewing alternative systems for several months, Contract Support Manager Ross Giles discovered WorkPal. From the outset, the platform aligned with the team’s goals. As a result, AM Planned Maintenance gained access to real‑time data, digital paperwork and streamlined reporting in one system.
WorkPal allowed engineers to capture data on‑site and store paperwork digitally. At the same time, the office team could generate professional reports in seconds and share them directly with clients. In addition, WorkPal’s mapping tools helped engineers plan efficient routes, reduce travel time and meet client SLAs more reliably.
The team described the implementation as swift and painless. Engineers tested the app in the field early on and provided positive feedback. Because the interface was simple and easy to use, adoption across office and field teams happened quickly.
The Results
Since implementing WorkPal, AM Planned Maintenance has delivered clear operational improvements. As a result, the business now benefits from:
- Real‑time visibility across more than 2,000 sites
- Major time savings, with engineers saving approximately 274 working days per year through improved routing
- Lower fuel usage, helping control rising costs
- Instant client reporting, generated in seconds
- Stronger SLA compliance, supported by better job routing
- A 160% increase in system users, with further growth planned
- Improved scalability, supporting geographic expansion
Overall, WorkPal now supports the business at a much higher operating capacity.
Client Testimonial
“WorkPal aligned perfectly with our goals. It transformed how we operate and helped us remain competitive in a demanding market.”
— Ross Giles, Contract Support Manager, AM Planned Maintenance
