TES Group Improves Scheduling Jobs For Engineers With WorkPal

Summary

TES Group specialises in water treatment, wastewater treatment, power conservation and electrical distribution across the UK. With expertise ranging from turnkey water treatment solutions to the design and construction of complex facilities, the organisation supports municipal, industrial and domestic clients. As their field operations expanded, TES Group needed a modern job management system that would improve visibility, reduce manual work and help them respond faster to emergency jobs. WorkPal has now become a core part of their daily workflow, enhancing scheduling, invoicing, customer communication and overall efficiency.

 

The Challenge

Before WorkPal, scheduling jobs for engineers was a major challenge. The team struggled to see:

  • Where engineers were
  • Who was available
  • Who was best suited to each job
  • How quickly they could respond to emergency callouts

This lack of visibility made it difficult to assign work efficiently and slowed reaction times during urgent situations.

Invoicing was also heavily manual. With up to 200 small jobs per week, pricing each job took a significant amount of time. Rates had to be entered manually, and administration staff were under pressure to keep up.

“Before WorkPal, scheduling jobs for engineers was difficult. It was hard to know who was where and who was best suited to carry out a work order. This was especially difficult with emergency response jobs.”

 

Why WorkPal?

TES Group needed more than a standard job management system — they required:

  • Real‑time visibility of mobile staff
  • Faster scheduling
  • A reliable way to support emergency response
  • Automated invoicing
  • Seamless field-to-office communication
  • A system that could be customised to fit their workflow

WorkPal offered all of these capabilities, making it the natural choice.

 

The Solution

WorkPal implemented an end‑to‑end job management system that immediately transformed TES Group’s operations.

✅ Improved Scheduling & Real‑Time Visibility

Engineers can now see exactly where mobile staff are, what they are working on and who is closest to each job.

“This visibility saves valuable time and gets our engineers to jobs quicker.”

✅ Automated Invoicing

All pricing rates are built into the system, meaning invoices are automatically generated once a job is completed.

“With WorkPal, invoicing happens automatically now which is a great help.”

✅ Powerful Mobile App

Engineers use the WorkPal mobile app on‑site to:

  • Complete documentation
  • Take pictures
  • Capture client signatures
  • Sync information back to the office
  • Store offline data (with automatic syncing once they regain signal)

✅ Custom API & Tailored System Tweaks

TES needed custom integrations. WorkPal built a bespoke API and additional system tweaks to match their workflow.

“Getting this system implemented in such a short time was a big ask… WorkPal was able to meet our deadline and incorporate the additional features we required.”

 

Results

TES Group experienced improvements across all areas of their operation:

  • Much faster emergency response, thanks to real‑time visibility
  • Immediate dispatch of the closest suitable engineer
  • Fully automated invoicing, reducing weekly admin time
  • Improved communication with clients at every job stage
  • Complete traceability, with a full tracking history
  • Better customer experience, with instant notifications of job status updates
  • Enhanced safety, thanks to prompts for risk assessments
  • Reliable offline functionality, with data syncing when signal returns

“Everything is in real time, no information is lost and everything is traceable with a tracking history.”

The Google Maps integration was another favourite feature:

“When an engineer receives a work order, the app shows travel time and with a few clicks, Google Maps acts as a Sat Nav to direct them to site.”

 

Client Testimonial

“The biggest benefit is being able to respond faster to emergency jobs. Before WorkPal, this process took a considerable amount of time. Now, it’s a matter of seconds.”
— IT Manager, TES Group

 

Conclusion

TES Group’s adoption of WorkPal has transformed how they schedule, manage and deliver jobs across a fast‑paced, reactive operation. Real‑time visibility, automated invoicing and instant communication between engineers and the office means no job is missed, customers stay informed and emergency responses happen in seconds rather than minutes. With custom APIs, seamless integration and ongoing support, WorkPal now forms the backbone of TES Group’s efficient and scalable service delivery.