Summary

Acquiesce is a specialist legionella control and water hygiene company delivering nationwide services across the UK. Their engineers offer a wide range of legionella control services designed to keep businesses compliant with current legislation. As the business grew and operations spread across the country, the team needed a better way to manage jobs, communicate with customers and keep everything connected from enquiry through to invoice.

The Challenge

After completing a gap analysis report, Acquiesce identified several areas where the business could improve. In particular, there was no clear link between quotes, jobs and invoices, which created gaps in the workflow and made the process harder to manage.

At the same time, the quality of job reports being sent to customers needed work, and getting reports from site teams back to the office was slow and inconsistent. As a result, the team recognised they needed a job management tool that could automate and connect these processes in one place. WorkPal came recommended by another business already using the system.

The Solution

Acquiesce implemented WorkPal to connect every stage of their workflow, from the initial enquiry through to quoting, job scheduling, reporting and invoicing. As a result, the team no longer had to manage these steps separately, saving significant time and money across the business.

Report quality improved straight away. Furthermore, the time it took to deliver reports to customers dropped considerably, replacing the previous reliance on printed triplicate report books entirely.

Field staff also benefited from the change. Engineers and assessors now have their schedules live on their tablets at all times, which means no more missed emails and much better advance planning. In addition, they can view future planned work and prepare in advance for materials, tools, labour and any job-specific information they need.

Implementation was straightforward. After two online training sessions with WorkPal’s customer service team, Acquiesce ran trial periods before going live. Notably, the full transition took place during COVID lockdown, with all staff trained remotely. Despite this, the move from traditional methods to WorkPal was seamless.

The Results

Since going live, Acquiesce has seen improvements across efficiency, reporting and customer communication. The end-to-end workflow is now fully connected, which has removed the gaps that previously slowed the team down.

Moreover, the ongoing support from WorkPal has been a key part of their success. Recommendations made by the Acquiesce team have been acted on and are now used regularly across the system. Furthermore, the business has seen a clear return on investment through time saved, reduced printing costs and faster delivery of reports to customers.

“WorkPal has helped streamline our working process from the initial enquiry stage through to quoting, job scheduling, reporting and invoicing. This has saved us significant time and money. We wish we had started using it sooner.”

Client Testimonial

“Yes, we would not hesitate to recommend WorkPal to anyone in the service sector. The system is extremely user friendly and the ongoing customer support has been great. Recommendations we have made have been acted on and are now used frequently by our team.”