Mitchell & Mayle Make the Move to Paperless with WorkPal
Summary
Established in 1987, Mitchell & Mayle is a highly accredited drainage specialist serving Cambridgeshire, Suffolk and Norfolk. Their work spans septic tank emptying, drain unblocking, pipework renewal and treatment plant installation for both domestic and commercial clients. After years of relying on spreadsheets and paper‑based systems, the team sought a modern, environmentally friendly way to manage jobs, plan repeat visits and improve efficiency. As a result, WorkPal became the ideal tool to simplify their processes and support long‑term planning.
The Challenge
Before WorkPal, Mitchell & Mayle relied heavily on spreadsheets and paper-based systems. Because of this, the team struggled with:
- Tracking recurring work
- Managing future jobs
- Keeping documents organised
- Communicating clearly between office staff and engineers
In turn, their physical diary system made long‑term planning difficult. After years of working this way, the business knew it needed a digital system that was easier to use and better for the environment.
Why WorkPal?
The team discovered WorkPal in 2021 while searching for a field service management system that could simplify internal processes.
“We wanted to move into the modern world. We searched for over a year before finding WorkPal.”
Following a detailed, tailored demo from WorkPal’s team:
“We knew the system was exactly what we had been looking for. It could be summed up in one word: simplicity.”
WorkPal offered the right balance of usability, functionality and long-term scalability.
The Solution
WorkPal’s implementation team worked closely with Mitchell & Mayle staff to ensure successful adoption. One recommendation was to assign a WorkPal Champion, a team member who received in‑depth training and then supported others internally.
This approach allowed the business to:
- Roll out WorkPal smoothly
- Build internal knowledge quickly
- Ensure consistent use across the workforce
✅ Going Fully Paperless
WorkPal replaced all manual documentation and physical diaries. Engineers now complete every job digitally using tablets, which improved:
- Environmental sustainability
- Accuracy
- Speed of reporting
- On-site consistency
✅ Improved Scheduling & Planning
WorkPal’s scheduling feature transformed how repeat visits and future jobs were managed. Instead of relying on handwritten notes, the team can now easily:
- View upcoming work
- Plan recurring jobs
- Coordinate schedules with clarity
✅ High Engineer Engagement
“The engineers were very excited about the change.”
Each engineer received:
- One‑to‑one training
- A personal device
- A complete user guide
As a result, adoption was fast and confident across the team.
Implementation, Training & Support
Support has remained a major strong point.
“Whenever we had a question, the support team responded quickly with detailed answers.”
Even after two years, WorkPal continues to provide the same high standard of support.
“We really cannot fault the team. They are friendly, knowledgeable and extremely quick to respond.”
Results
Since adopting WorkPal, the team has seen major improvements:
- Clear visibility of upcoming and recurring jobs
- Faster communication between office and field staff
- Paperless documentation stored securely
- Better planning with long‑term scheduling
- Higher efficiency at every stage of the workflow
- Reduced environmental impact
- Smoother operations from job creation to completion
Overall, the system has helped the business organise work more effectively and plan for the future.
Client Testimonial
“We would 100% recommend WorkPal. It saves time, improves efficiency and supports future planning — and it’s far better for the environment.”
— Mitchell & Mayle Team
Conclusion
Mitchell & Mayle’s shift to WorkPal shows how going paperless can transform drainage operations. By moving away from spreadsheets and manual processes, the team gained clearer visibility, better communication and more control over recurring work. With strong onboarding, ongoing support and simple digital tools, WorkPal has become an essential part of daily operations, helping the business run more smoothly and sustainably.