Summary
Neil Lowes Drainage Ltd is a family-run drainage business established in 2006. Since then, the company has grown steadily, building a expanding client base and increasing its team of field engineers. With over 13 years of experience in the industry, the business reached a point where managing incoming jobs and communicating with customers needed a better solution.
The Challenge
As Neil Lowes Drainage grew, collating and reporting on jobs efficiently became harder to manage. The client base kept expanding, which brought more technical demands and more pressure on job reporting and accounts. The team needed a workforce management system that could keep up with their growth and give them better control over daily operations.
“During our continued growth, we have had to collate and report on jobs more efficiently for our customers. Our client base is constantly expanding, which means more technical demands and an increase in issues with job reporting and accounts.”
The Solution
Neil Lowes Drainage implemented WorkPal to bring full control of job information into one place. Engineers can now access their completed jobs and scheduled work at any time, and office staff can allocate and update jobs quickly using drag-and-drop scheduling. As a result, mistakes are reduced and the team works more efficiently day to day.
Because WorkPal is cloud-based, everyone has instant access to the information they need from anywhere. This has cut down delays and improved how the team communicates with customers. Furthermore, accurate job timings and stored images mean clients receive reports quickly once a job is complete, along with recommendations and quotes for any further work needed.
The paperless system has also freed up significant time across the business. Admin tasks that previously took hours are now handled in a fraction of the time.
“As I am now office based, I am saving about 3 hours a day in less paperwork and accounting. It makes us more efficient and professional going forward.”
The Results
Since going live with WorkPal, the company has seen clear improvements across scheduling, reporting, customer communication and administration. The team now operates with greater accuracy and professionalism, and the time saved on admin has been redirected into growing the business.
In addition, vehicle tracking has given the business a better way to manage engineer locations and provide clients with up-to-date arrival times. This has made a real difference to customer satisfaction. Moreover, the benefits have continued to grow as the team becomes more familiar with the system.
“Accurate job timings and stored images have allowed us to ensure clients get reports back quickly. The customers love this and we can provide them with recommendations and quotations for any further work.”
Client Testimonial
“We now have complete control from start to finish of information for our engineers. I have already recommended WorkPal and one of our sub-contractor clients has already taken it on. We see more and more benefits as we continue using and training staff on the system.”
— Neil Lowes Drainage Ltd
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