Simply Stairlifts Move to WorkPal’s Service and Maintenance Software

Summary

Simply Stairlifts is a family‑owned business founded in 2017 by father‑and‑son team Brian and Jack Pinchbeck. Dedicated to helping people with mobility challenges live independently, the company operates nationwide with a team of field engineers delivering installation, service and maintenance work. As the business grew, paperwork and manual administration began to slow operations. To modernise workflows and move towards a paper‑free way of working, Simply Stairlifts introduced WorkPal’s service and maintenance software.

The Challenge

Before WorkPal, Simply Stairlifts relied heavily on paperwork to manage jobs, invoicing and quotations. Filing documents was time‑consuming, and invoices and quotes were often handwritten or typed manually. This created admin backlogs and regularly required staff to complete paperwork in the evenings. The team needed a more efficient, digital solution to reduce admin, improve organisation and support growing workloads.

The Solution

WorkPal’s service and maintenance software replaced manual processes with a fully digital system. Engineers now complete jobs on‑site, collect customer signatures and mark work as complete in the app. Once a job is signed off, invoices are automatically generated and sent directly to customers, significantly improving cash flow.

The software also introduced digital parts lists, allowing the team to pre‑enter commonly used materials. This reduced errors, sped up job input and removed the need to manually enter long lists of parts.

Implementation was supported closely by the WorkPal team. While changing established ways of working was initially challenging, detailed training, hands‑on guidance and a user‑friendly interface made adoption smooth for both office staff and engineers.