Company Overview: ACR Plumbing and Heating Limited

Founded in 1990, ACR Plumbing & Heating Limited has nearly 30 years of experience delivering high-quality plumbing and heating repairs, servicing and installations. As a growing business they required a plumbing and heating job management software to stay competitive. ACR works with property management agents and commercial clients, along with thousands of residential customers across Ireland.

Operating nationwide, ACR employs a team of highly qualified engineers and registered gas installers. Therefore, operational efficiency and clear communication are essential to maintaining service standards at scale.

The Challenge: Outgrowing Manual Job Management

As ACR expanded, managing engineers across multiple locations became increasingly challenging. Job scheduling and administration were primarily handled through phone calls and paper-based processes. As a result, this created delays and inefficiencies across the business.

These manual workflows limited visibility of live jobs, slowed invoicing, and made it difficult for office staff to plan workloads effectively or provide accurate updates to customers. As job volumes increased, it became clear that existing processes were no longer sustainable.

The Solution: WorkPal Plumbing and Heating Job Management Software

To address these operational challenges, ACR implemented WorkPal’s field service management platform. This replaced manual scheduling and paperwork with a centralised digital system purpose-built for trades businesses.

Centralised Job Management — All job information is stored in one platform. Therefore, the office team can manage scheduling, updates, and documentation in real time.

Improved Office & Engineer Coordination — Live job data improved communication between engineers in the field and office staff, reducing delays and unnecessary follow-ups.

Streamlined Administration — WorkPal simplified reporting and invoicing processes, reducing manual input and creating a more efficient daily workflow.

Real-Time Operational Visibility — The system provided instant visibility of active jobs and engineer availability, enabling faster decision-making and better planning.

Results: The Impact of Plumbing and Heating Job Management Software

By implementing WorkPal, ACR Plumbing & Heating streamlined daily operations and improved efficiency across scheduling, communication, and invoicing. The business gained greater visibility and control while reducing administrative delays.

  • Live job scheduling across all engineers
  • Faster invoicing and improved cash flow
  • Clear customer communication and job traceability
  • Centralised reporting and compliance records
  • Full operational visibility nationwide

What ACR’s Managing Director Says

“There are no delays in invoicing with WorkPal.”

“With WorkPal we have much more control of our scheduling and our engineers.”

“The support from the WorkPal team is excellent and that was a really important factor for us in deciding to go with WorkPal.”

“Gas certs used to go missing, that’s a thing of the past.”

— Carol Kavanagh, Managing Director, ACR Plumbing & Heating Limited