Through WorkPal, staff can easily assign, change and update any job and this information is sent in real-time to field engineers. Everyone has the right information when they need it.
Likewise in the back office, staff can see when a job has started, is paused for breaks or is completed for invoicing. This enables the team to stay up-to-date and keep the customer informed at all times.
Customisable For Easy Management
During your set-up stage, you have the ability to customise particular aspects of your system.
Individual colours can be assigned to certain job statuses so your team can see at a glance what stage a job is at. You can assign colours to jobs in progress, paused jobs, jobs received and completed.
Similarly, you can customise staff absences meaning when engineers are on annual leave they can not be assigned to a job during this period. This prevents any confusion or missed jobs occuring.
“With the WorkPal solution, our engineers can now easily see exactly where our mobile staff are and what they are doing. This visibility saves valuable time and gets our engineers to jobs quicker.”