Implementation Consultant

by | Jan 19, 2021 | Careers

OUR COMPANY

With nearly 10 years experience under our belt and multiple industry awards, we’re a market leader in mobile workflow management software. Headquarters are based in Belfast but we also have offices in Scotland and Dublin and our goal is to keep growing. Despite the strain of COVID-19, WorkPal has continued to develop and we recently announced an investment of £1million over a 2 year period.

THE ROLE:

Reporting to:  Ian Megahey

Location: Grove House, 145-149 Donegal Pass, Belfast, BT7 1DT

Hours of work: 39.5 per week excluding meal breaks

Salary: £25K

RESPONSIBILITIES WILL INCLUDE:

  • Customer project initiation
    • Create customer WorkPal Install
    • Complete welcome call
    • Gather customer information for the implementation process
  • Project Management
    • Manage and set customer’s expectations in terms of how the implementation process
      will run, and drive their engagement with the project
    • Liaising between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress
    • Record updates and actions on customer projects using WorkPal tickets
    • Work to milestones and deadlines
    • Go to point of contact for implementing customers
  • Project Support
    • Schedule meetings and calls with customer
    • Complete weekly check-in calls with customers, monitor and advise on progress
    • Complete administrative or troubleshooting support tasks
    • Provide answers to ‘How do I?’ type queries or support via online training sessions
  • Quality
    • Record accurately and in a timely fashion
    • Follow implementations processes
    • Keep up to date with platform changes and new features

SKILLS AND EXPERIENCE

  • 1+ years’ experience in a similar role/transferable skills
  • Previous customer-facing experience
  • Proficient in Microsoft Office Packages
  • Excellent attention to detail, organised and task focussed with a methodical approach to work
  • Excellent communicator at all levels in both spoken and written formats
  • Minimum education level A-Level to include GCSE Maths and English at A – C/equivalent or demonstration of qualification by experience
  • Maintains accuracy and composure under pressure
  • Project Management Experience
  • You will have exceptional people skills. Your manner is approachable, patient and confident
  • You will have an ability to handle objections where required
  • Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar
  • Self-motivated and proactive with the ability to work individually as well as a team
  • Thrive in a fast-paced, task focussed environment with the ability to work independently to tight deadlines
  • An interest in technology is preferred

Your Rewards

  • Salary: Starting £25K
  • Expenses paid for all overnight stays, subsistence and mileage whilst on business

To apply for this job please email your cv to recruitment@workpal.app