As tradesmen in the UK, finding the right job management software is important to the success of your business. The right job management software will help you manage all aspects of your business efficiently. It should consider things like features that allow you to track jobs, customers, invoices, payments, and other important information, the company and its accreditations, the support offered and of course the pricing structure.
Find out what features they offer
There are several different types of job management software available. They range from simple spreadsheets to more robust programs with advanced features. Depending on your business’s budget you can find systems with various features.
When considering what is suitable for you and within your budget, start by looking at your current processes. Think about what would immediately make your working day more efficient. Quoting for jobs, scheduling engineers, tracking progress and invoicing are some of the main features we get asked for.
Remember that job management systems are always evolving, so ask what new features they have in the pipeline and if they have a timescale for release.
Another thing to remember is that many systems have the ability to submit feature requests from customers. This means that as your business grows, you may see a need for a new feature that could not only benefit you but also other customers.
Read about their pricing plans
As well as considering the features available, take a look at how their pricing structure works. Some systems will charge per license and this can vary depending on a mobile or desktop license. Other providers may charge an upfront cost with reduced rates for additional users.
When deciding on your budget, take into consideration how much time is currently being spent in the administration of paperwork, how many invoices are being forgotten about, and how many miles engineers are driving to and from the office.
On average, tradesmen using job management software in the UK can complete an additional 3-6 jobs per day depending on the size of the business.
Check their reviews
Reviews are an excellent resource when choosing a new product or service. If you do a search online, you will see that there are plenty of reviews for any type of product or service. Read through them carefully and make sure you understand what each reviewer had to say before deciding whether or not to use the program.
Comparison websites such as Capterra or GetApp allow users to compare different software based on features, support services and pricing. They also provide a star rating based on user experience that can help differentiate which is best for you. Reviews on comparison websites are much more reliable than the likes of Google as they are monitored by a third-party.
Learn more about their customer support
Customer service is an essential part of any business. It’s how customers feel when dealing with a company after the point of sale.
Check out the company’s website and see what kind of support they offer. Some providers will charge an additional fee for telephone support, so this is something to watch out for.
Questions to ask:
- What support comes as standard?
- Is there a live chat facility and is this monitored 24/7 or during business hours?
- Where is the support team located?
- Are they based in-house?
- Do they charge extra for certain types of support?
A lot of information on support can be found when reading reviews.
On-going support for job management software is important for the success of your business and your relationship with customers.
Research their awards and accolades
A supplier’s trophy cabinet says a lot about the product they supply and also backs up their reputation in the industry. Awards showcasing growth and exceptional customer service are always a good sign. Review their website to see what recent awards they have been awarded.
As well as awards, consider what accreditations they hold. ISO accreditations are essential for some organisations as they highlight standards in security and data processing.
There are many things to consider when choosing the best job management software for tradesmen in the UK. To review, the main points you should look at are; features, pricing, reviews, support services and accreditations.
Once you find a few options you like, book a personalised demo with their reps, who will customise the solution to fit your business and show you how it can work.