Dublin based, Qualitas Property partners, are experts in the provision of first-class property management services. The business, which was founded in 2010 is responsible for the management of an extensive portfolio of multi-unit residential and commercial developments throughout Ireland.
What challenges did you face? Why did you feel the need for this software in the first place?
“As a multifaceted business that deals with over 100 properties, developments and estates, countrywide, we struggled with scheduling, tracking and professionally reporting tasks to our teams and clients.
“We felt that we needed a CMMS (computerised maintenance management system) to better support our needs, track our efficiencies and improve our overall business operations and brand.”
Having field operatives working across the country can cause a breakdown in communication if it so not managed correctly. Tracking job progress can be difficult or inaccurate due to the time-lapse in information being processed back to the office.
How has WorkPal benefitted you since you implemented the software?
“We have improved our reports in a professional manner, which has assisted our clients in making fast and effective decisions. Our staff are happier that they can see their tasks in detail and whit is scheduled on their task lists up to a month in advance so that they are always prepared to maintain and service our clients.”
With a drag and drop CMMS scheduling, your office staff are able to effectively allocate jobs in advance so that resources are well planned. By providing your clients with accurate and up-to-date information and reporting, you are able to offer a better level of service and create an advantage over your competitors which, in turn, will lead to repeat business and new business wins.
“Our staff attendance and shift reporting, internally, has also greatly improved to provide HR support to employees and HR can process staff working hours without having to deal with manual paper-based timesheets.”
How easy was WorkPal to implement into your business?
“WorkPal has undoubtedly assisted in making a company and management change smooth and understandable. We all know change can be difficult to implement in any business if your company culture is not geared in such a manner.
“WorkPal had employees of all ages and abilities whizzing through the system with ease and confidence within a week of operation.”
WorkPal’s team of implementation staff make it their goal to understand your current workflow and processes and deliver a system that fits into your business seamlessly. All paper-based forms can be made digital, to be used within the software, limiting the amount of change for employees as much as possible.
Do you think you were given enough training and support with WorkPal, and is there enough support post-set-up?
Once your CMMS is implemented and live, WorkPal will introduce you to your Customer Success Manager and in-house team of Account Managers that will look after you throughout the term of your contract. We’ll introduce you to new features as they are developed, offer recommendations on how you could improve your use of the system and answer any technical queries you may have.
“The WorkPal team is fantastic at ensuring your business is suitably supported in the changes of moving to a professional CMMS. You and your clients will certainly enjoy the benefits of the professional team and assistance.”
Would you recommend WorkPal to another company?
“We would recommend WorkPal to any company or sole trading business that requires a professional solution regardless of the complexity of their operations.”