About Algas Group
Established almost 20 years ago, Algas Group delivers medical and specialist gas manufacturing, installations, and maintenance. The team, which has offices in England and Scotland, operates with 20 vans and multiple field engineers, delivering high quality services to customers across the country.
The business has worked with a variety of impressive clients including University of Strathclyde, West Cumberland Hospital, and Duntanlich Mine.
How were you introduced to WorkPal?
After years of operating a paper-based system, Algas had been seeking a way to move its job cards digital. “We wanted our job reports to be presented in a more professional way for our customers. We came across WorkPal online and it seemed like it would be a great fit for our business.”
How has WorkPal integrated into your business?
As a developer-led application, WorkPal is designed to be user-friendly and easy to integrate into any business regardless of technical knowledge. The features help businesses to enhance their existing processes to operate more efficiently and deliver a more professional service.
“WorkPal has integrated seamlessly into the day-to-day running of Algas. Jobs are no longer missed or delayed due to lost or damaged paperwork, our job reports are easy to locate and access and we can send them directly to the customer. They look much more professional now.
“Initially our engineers needed some persuading to change to the new system, however, when they saw the results it produced, they were onboard.”
How did you find the implementation and support?
WorkPal offers customers a consultant-led implementation process where users get the chance to discuss workflow set-ups, digital forms and other preferences to ensure the system works for them and their engineers.
“Implementation was straightforward and the training was quick and easy. We could request more if anyone needed additional training. We found our employees learned best as they used the system and it is very user-friendly.”
Would you recommend WorkPal as a field service software to other businesses in your industry?
“Yes. The quality of the software is great and the job reports are really professional.”