Electro Automation Enhances Customer Service with WorkPal

by | Jun 22, 2023

About Electro Automation

Ireland’s premier automation specialists, Electro Automation, offer a wide range of services including access control, car parking, automatic door and gates, turnstiles, EV automation and more.

With offices in Lisburn, Dublin, Surrey and Birmingham, the business provides the highest level of service to its customers. Operating with over 50 field service engineers, Electro Automation covers the length and breadth of the UK and Ireland.

How were you introduced to WorkPal?

We reviewed a number of different FSM solutions on the market as we wanted to streamline our processes into a single application.

We found that WorkPal covered all our needs and gave us the confidence to make the changes for the entire team.

How has WorkPal integrated into your business?

WorkPal has integrated seamlessly with all aspects of our business and helped to streamline and improve productivity. It has allowed us to enhance our overall service to our customers.

“Being able to configure WorkPal to fit our needs has been helpful. As we grow, WorkPal can easily grow with us. Our engineers found the app intuitive and extremely user-friendly. They were fully on board with the changeover from the beginning.”

Having the ability to review the full site history as well as customer details has saved us time by reducing calls to the office. Overall it was a quick and smooth transition.

How did you find the implementation and support?

The training was essential. It gave us time to understand how to set up the system for success and how we could use it to improve our existing processes. WorkPal is flexible and we can make changes as we develop.

“The WorkPal support team are always on hand to provide assistance should we have any questions. They are very helpful in updating us on any system improvements which have been implemented.

Would you recommend WorkPal as a field service software to other businesses in your industry?

“Yes! We have already and will continue to do so.”

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