Shanahan Power Improves On-Site Servicing with WorkPal

by | Apr 5, 2022

About Shanahan Power

Generator and UPS solutions provider, Shanahan Power, operate throughout the island of Ireland, supplying power solutions to businesses and providing service and maintenance plans to ensure equipment is operating at optimal levels. The business has offices in both Limerick and Dublin and employs a range of skilled engineers, giving customers a competitive and high-quality service.

What challenges did you face? Why did you feel the need for this software in the first place?

“We wanted to move away from a paper-based system and have a single point of reference for our client documents across our job sheets, reports, commissioning sheets and more.

“We were also looking for greater efficiency so that our field team could easily scan and upload documents on the go, as well as being able to time in and out all via one system.”

How has WorkPal benefitted you since you implemented the software?

“WorkPal has provided us with one streamlined system and empowered our team to effectively manage their work by not only providing all the information they need in one place but also allowing them to be prepared before they go to the site, with a complete client history, required materials and minimises miscommunication.

“It also provides greater transparency with our clients and gives us the ability to effectively communicate our services with our clients and provide them with a greater understanding of the work our engineers are completing for them.

“We also use WorkPal as an administration tool where our team can use their mobile phones to sign in at the beginning and sign out at the end of their shifts to submit their timesheets.”

How easy was WorkPal to implement into your business?

“We implemented WorkPal at the beginning stages of our business – the onboarding process was simple and provides flexibility as our business continues to grow.

“With training from WorkPal, we have found the system easy to use and share with our clients.”

Do you think you were given enough training and support with WorkPal and is there enough support post-set-up?

“Yes – WorkPal has always been on-hand to offer advice, as well as further training as needed.”

With a team of dedicated Technical Account Managers, customers receive fast and efficient support on a daily basis. The team are on hand to answer any queries and link directly with the development team to pass communicate any customer feedback or improvements.

As well as an account management team, customers have access to a Customer Success Manager who is responsible for ensuring customers are getting the most out of the WorkPal system and are using it to its full potential.

Would you recommend WorkPal to another company?

“Yes – we now have a solution that our clients are very happy with due to the level of information and detail available to them on their equipment after each visit.”