Nantwich Refrigeration Implements Software to Manage Field Engineers

by | Jun 9, 2021

About Nantwich Refrigeration Services LLP

Based in Cheshire, England, Nantwich Refrigeration Services is a specialist in installing, servicing and maintaining equipment throughout the UK.

Established in 1975, the company works with a variety of industries from food and beverage to commercial premises, offering first-class air conditioning units.

Why did you feel the need for this software in the first place?

Nantwich Refrigeration was looking for a single software solution to incorporate all aspects of its business processes as well as software to manage field engineers.

“As a business we were using multiple platforms for storage of accounts, clients, and work history, which tended to complicate the workload.” Operating off different platforms can often lead to lower productivity and an increase in user errors.

“Installing WorkPal meant we were able to build and use one network for all aspects of our business, making information much easier to locate.”

All data on WorkPal is stored in the cloud, meaning it is accessible from anywhere at any time. Any new information is synced in real-time, giving accurate and reliable data at all times.

How has WorkPal benefitted you since you implementing the software?

“Since installing WorkPal, our workload has been minimised significantly. The system has enabled us to become a more paperless office, with all aspects of our general work being transferred to one system. We can manage our processes better and therefore makes us much more efficient.”

Companies can transform their paper-based forms such as job sheets, timesheets, and vehicle checks into digital forms, all stored within the WorkPal system. Office staff use the WorkPal software to manage field engineers on-site paperwork before starting a job. The information then automatically synced back to the office for processing.

“Where we once had to go through various tasks to complete one job, we have been able to speed up our processes massively and cut out unnecessary work.”

How easy was WorkPal to implement into your business?

“WorkPal was a very simple process to implement. Once the software was built to our criteria, all was left for us to do was take out time to learn the system and learn new ways of achieving our daily tasks.”

WorkPal has a team of support staff who help clients every step of the way. From training and implementation to technical aftersales.

Do you think you were given enough training and support with WorkPal and is there enough support post-set-up?

“Yes. The team at WorkPal have been very efficient in helping us learn and implement the system. They have been very responsive in actively ensuring all requirements for the software were met. The team continues to help and assist us with any queries we may have.”

Would you recommend WorkPal, as a software to manage field engineers, to another company?

“As a business, we would definitely recommend using WorkPal. It has helped push our business forward. The software has brought together serval departments of our company.”

 

Want to see how WorkPal can work for you? Book a demo here