365 Fire Security Go from Manual Inputting to Multitasking with WorkPal

by | Jun 1, 2023

About 365 Fire Security

Centralising an honest and hardworking culture, 365 Fire Security pride itself on providing customers with a package of life safety services including fire and intruder alarms, CCTV, emergency lighting fire fighting equipment, EICR-fixed wire tests and much more.

The business is dedicated to making sure its customers have the best possible experience.

“We feel that WorkPal’s seamless process of job scheduling, reporting, quoting and invoicing is exactly what we need to help us provide this continued service.”

365 Fire Security operates across Northern Ireland with 3 engineers currently out on the road. The implementation of WorkPal comes as the business begins to experience growth. “We know that with WorkPal we are in a great position to grow with ease.”

How were you introduced to WorkPal?

While searching online for a system that would fulfil its needs of process automation, 365 Fire Security came across WorkPal’s field service management software.

“We find that WorkPal has saved us valuable time that we can now dedicate to providing better customer service and business growth.”

How has WorkPal integrated into your business?

“WorkPal has made the office and on-site life so much easier as it has moved everything from a manual process to automatically generated.

“We are able to concentrate on getting reports and quotes out to clients in a timely manner which absolutely critical and also allows us to focus on company development.”

How did you find the implementation and support?

“The team at WorkPal have been superb at moving us across. Right from the first second our implementation consultant, Patrick, helped to build our client base, making any edits remotely. The service team are always on hand and queries are resolved in minutes.

“Ongoing support is second to none and the team proactively check in with us to make sure everything is running smoothly. The customer service is 10/10.”

“I recommend WorkPal to anyone I talk to that is considering moving away from paper or is having issues with their current provider.”

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