NM Forktrucks Implement Work Management Software

by | Aug 20, 2021

About NM Forktrucks

Lisburn based, N.M. Forktrucks, is a specialist in the supply of new and used material handling equipment. Founded in 1987, the company now covers Belfast to Dublin and everything in between, offering long and short-term hire on a casual or contractual basis.

What were NM Forktrucks Job Management Issues?     

With engineers all across the country, NM Forktrucks was finding it challenging to keep a detailed record of work carried out on customer’s trucks including parts that had been previously fitted. This meant it was difficult to highlight problematic machines and uncover potential areas to be fixed.

Benefits of WorkPal for NM Forktrucks?

Since introducing WorkPal’s work management software, NM Forktrucks has seen a significant improvement in its operations.

“The biggest benefit of WorkPal is the ability to access truck records instantly.” As cloud-based software, information on WorkPal can be viewed from anywhere, at any time.

“Having the capability to schedule service jobs and assign these to engineers, weeks in advance, means we can plan our engineer’s time more effectively.” Work management software helps to plan preventative maintenance works such as services and checks on equipment.

The asset management feature allows field engineers to scan a QR or barcode which brings up the assets full service history. This makes identifying the correct machine much quicker and engineers can see any important information.

“Planned maintenance of our trucks takes the responsibility away from the customers, ensuring services are completed on time each year and we remain compliant.”

How did WorkPal Enhance Business Capabilities?

“WorkPal has given us the ability to manage our engineers more productively. We are well on our way to achieving a fully paperless office.

“The ability to invoice instantly, after a job is complete, has been a major advantage. We can manage our cash flow better.”

 Would You Recommend WorkPal?

“100% we would recommend WorkPal.

“From our initial enquiry to our system set up and daily running, their customer support has been fantastic. From the simplest of questions to more complex questions they have answered in a fast and professional way.”