ROL Testing, one of Northern Ireland’s most progressive and innovative providers of electrical services, specialising in facilities and compliance management, has increased productivity and created a more transparent working environment for clients, supply chain and the business alike by ending their paper trail with WorkPal.
ROL Testing required a better way to manage both customers and staff remotely anywhere in the UK and Ireland. WorkPal is a mobile and desktop app which streamlines workflow, with job management, time tracking, job reports and invoicing all from the palm of your hand.
Mobile workers have access to customised job sheets from the mobile app, can be guided through their task and have the ability to report back instantaneously on the progress. Once a job is completed, WorkPal allows ROL to create speedy invoicing, even from out in the field. The end-to-end process management ensures that the accounts department is completely integrated with field workers and everyone in between.
WorkPal’s customisable reporting tool allows ROL Testing to create reports in minutes. With no need for paper forms, ROL Testing is able to carry out end to end workflow management including risk assessments, vehicle checks and reporting all conducted on the WorkPal app, increasing transparency for clients and driving efficiency for the business
Richard O’Lone, Managing Director at ROL Testing said:
“We’ve been using the system for 6 months now and have placed WorkPal at the heart of our business. We continue to work with the development team to create further enhancements to benefit the changing business needs.
“The fact that WorkPal can be completely customised and configurable to us is the biggest benefit. We have been able to tailor it to suit our needs entirely.
“Live updates including photographic evidence from site with all task communications can be viewed on the app for all employees to see resulting in a decrease in administration. The app is very user friendly, and the transition from our old system was seamless thanks to the dedicated project management team at WorkPal.”
Ian Megahey, Head of WorkPal sales said:
“The configurable nature of WorkPal means it can be uniquely integrated with a company’s own internal systems, making it extremely user-friendly.”
“ROL Testing was using a different IT solution that no longer met the requirements of the business and was slowing down how the information got from site to office and then to client. WorkPal was approached by ROL to offer solutions to these challenges and were quickly able to replicate and adapt a number of hard copy documents on to the WorkPal system resulting in minimal disruption.
“Being able to track data in real time and invoice customers immediately allows ROL Testing to free up admin time and put more time into the business and ultimately, their customers.
“With GPS, time tracking and job management, WorkPal increases productivity and gives clients an accurate method of capturing costs, putting an end to under billing or under estimating job times by improving quotes. Logged job times and breakdowns of reports create both added value for client’s customers and a more transparent experience.
“Businesses have saved up to £25,000 per year in administration costs, allowing the money to be put back into the business.”
