Plumb, Drain and Maintain Proactively Seeks to Improve Operations

by | Sep 29, 2021

About Plumb, Drain & Maintain

Plumb, Drain & Maintain specialise in emergency plumbing and drainage. From burst water mains to a blocked toilet, they cover the widest variety of all your plumbing and drainage needs.

Once fixed, their maintenance team take over to repair any damages caused by the leak.

With over ten years of experience in plumbing, drainage and maintenance work, the business provides expert services with highly qualified operatives.


What challenges did you face? Why did you feel the need for this software in the first place?

Feeling the need for a more proactive approach to its operations, Plumb, Drain and Maintain, was on the lookout for a solution that tracked operatives and jobs in real-time.

“We started looking into different programmes when I came across a WorkPal webinar on LinkedIn. I was hooked. It seemed to complete the programmes that we were running over 4 or 5 different programmes and excel spreadsheets. This programme did everything in one place.”


How has WorkPal benefitted you since you implemented the software?

“We can now reduce the time we spend in the office filling out timesheets, job sheets, invoicing and quoting works.

“Being able to load the FE codes means we can add tasks from the site so the office staff can clear jobs down much faster.”


How easy was WorkPal to implement into your business?

“We started using WorkPal alongside our existing programmes, but the staff found the WorkPal app much easier to use. We completely transitioned a lot quicker than we anticipated.”

WorkPal offers a full-service team including an implementation department, dedicated to helping new customers transition across, seamlessly.


Do you think you were given enough training and support with WorkPal and is there enough support post-set-up?

“I’m a no-nonsense person and learning a new programme is challenging for me, however, they explained everything to me and showed me how to use the system, more than once.

“Nothing was ever a problem and they made me feel like we gained a great team.”


Would you recommend WorkPal to another company?

“Without hesitation. WorkPal is great. It’s simple to use and gives companies a complete overview of their operations at the click of a button.”