German-owned company Kärcher, best known for its high-pressure cleaners, floor care equipment and window vacuum cleaners, operates worldwide.
Founded in 1935, the business has grown significantly since its inception and is now a billion euro business, operating on a global scale.
What challenges did you face? Why did you feel the need for this software in the first place?
There are various reasons why businesses decide to switch to a more robust software solution. For service companies, improving communication and efficiency is a top priority.
Kärcher was seeking a platform to manage job information better.
“We needed a system that would allow more than one party to be able to enter information and details.”
Having up-to-date is essential for decision making and planning. “We needed information to update in real-time and that would be visible to all.”
How has WorkPal benefitted you since you implemented the software?
With engineers working across the country, Kärcher needed a system that was flexible and allowed users to access information from anywhere and at any time.
“It has made a massive difference to us for the reason that anyone, at any time has access to real-time information and can communicate this back to our customers.
“There is now no need to email each other to get this information which can be time-consuming for everyone.”
WorkPal operates as a cloud-hosted platform, therefore when information is entered, it automatically syncs back to the office in real-time and is always up-to-date. All information is stored online.
“Also, the facility to upload documentation, which is then stored for future reference, is beneficial.
“Once customer information is added to the system it is stored for any future works that may be required, saving on time and duplicating work.”
How easy was WorkPal to implement into your business?
With a dedicated implementation team and in-house support, customers are set up and trained on the system quickly.
“It was a very smooth implementation and we were able to start using it straight away.”
Training & After-Sales Support
“The training was very thorough. After the initial training sessions, we continued to receive support from the team if we had queries. We would always get a quick response from the support staff.”
- Would you recommend WorkPal to another company?
“Yes without any hesitation.” Kärcher has recently resigned with WorkPal.