Neil Lowes Drainage Improve Customer Communication with WorkPal

by | Jan 7, 2021

About Neil Lowes Drainage Ltd

Family run business, Neil Lowes Drainage Ltd was established in 2006 and has experienced successful growth over the years to employ a number of field engineers. The company has seen a significant increase in turnover and is currently looking to expand its business further. With over 13 years’ experience in the industry, the owners of the company were seeking a workforce management solution to track and monitor incoming jobs and improve customer communication.

What were Neil Lowes Drainage Ltd Workforce Management Issues?

“During our continued growth, we have had to collate and report on jobs more efficiently for our customers. Our client base is constantly expanding, which means more technical demands as well as an increase in issues with job reporting and accounts.”

Benefits of WorkPal for Neil Lowes Drainage Ltd?

From the beginning, Neil Lowe Drainage had an expectation of how WorkPal would transform the business. “We now have complete control from start to finish of information for our engineers. They are able to access their completed jobs and any scheduled work.” WorkPal’s drag & drop scheduling software means staff are able to easily allocate, change and update jobs, reducing mistakes.

“Accurate job timings and stored images have allowed us to ensure clients get reports back quickly once a job has been completed. The customers love this and we are able to provide them with recommendations and quotations for any further work that may need to be carried out.” As a cloud-based system, WorkPal stores everything online which give users instant access to information, cutting down delays and helping improve customer communications.

The paperless system helps staff reduce their time spent on administration and more time developing the business. “As I am now office based, I am saving about 3 hours a day in less paperwork and accounting and it makes us more efficient and professional going forward.”

“We see more and more benefits as we continue using and training staff on the system.”

How did WorkPal Enhance Business Capabilities?

WorkPal has helped Neil Lowes Drainage save significant time on administrative duties. The accuracy of the work they carry has also seen an improvement since implementing the system. Having a cloud-based system allows the business to collaborate better with instant access to necessary information from anywhere.

WorkPal’s vehicle tracking solution means the business has been able to give clients up to date information for arrival times on site and has really helped improve customer communication.

Would You Recommend WorkPal?

“I have already done so and one of our sub-contractor clients has already taken it on.”

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