About Haskell Fire & Security
Kent-based commercial fire, security and electrical solutions business, Haskell Fire and Security is a family run business, offering 24/7 callouts to ensure your business remains safe and secure.
Specialising in the design, installation and maintenance of fire alarms, extinguishers, Refuge Systems, intruder alarms, CCTV and access control systems, the business operates a team of fully trained engineers and has a managing director with over 16 years of experience in the fire and security industry.
What Were the Job Management Issues?
Before moving to WorkPal, the team at Haskell Fire and Security were operating on an alternative software for dockets. “We were using a sub-power software and had issues changing any information on our dockets or creating new layouts.”
The lack of flexibility in the system meant the company was producing unprofessional jobs sheets which were being sent to clients. The team began seeking an alternative solution that could not only manage their paperwork, but schedule jobs for engineers, track live progress and create custom reports.
Benefits of Introducing a Fire and Security Software?
Since making the switch to WorkPal, Haskell Fire and Security has implemented software that is specific to its business’s needs. The team at WorkPal has liaised back and forth to ensure the business has the exact certification within the system.
“Having the ability to add photos and notes to our dockets has helped the engineers on return visits to locate the correct equipment.
“Our clients are happier as they can see the before and after of completed jobs, real-time documentation including quotes or invoiced and any other relevant information through the portal access feature.”
How did WorkPal Enhance Business Capabilities?
Improved customer service and generating brand loyalty is a key benefit to investing in the right software solution. Retaining existing customers can be up to 5 times cheaper than acquiring new ones. By providing your clients with professional, transparent and accurate information, you will benefit from repeat business.
“We have received great feedback from our customers. The new system has helped us in retaining a major client that started out on a trial basis.
“Our office staff can now see a full overview of work being carried out on-site and the equipment needed to complete the job.”
Would You Recommend WorkPal?
“Yes 100%. We have been asked on multiple occasions about the software when sending out paperwork.”