In the bustling city of Brighton, nestled along the vibrant South Coast of England, Thomas Door & Window Controls has been making its mark as a specialist in door and window services. From general repairs to intricate automatic controls and fabrication, the company caters to a diverse range of needs for both residential and commercial clients. With a team of 19 dedicated engineers and a fleet of 18 vans, Thomas Door & Window Controls has been steadily growing its reputation for reliability and expertise.
INTRODUCTION TO WORKPAL
For Thomas Door & Window Controls, the transition to digital workflow management was a strategic move towards efficiency and scalability. The Senior Management Team was well aware of the advantages of digitalisation in streamlining processes. The decision to adopt WorkPal was influenced by its clean interface and flexible functionality, aligning perfectly with the company’s vision.
INTEGRATION AND IMPLEMENTATION
The integration of WorkPal into Thomas Door & Window Controls’ operations was a carefully orchestrated process. Starting with a soft roll-out to a select group of engineers working on specific contracts, the company ensured a smooth transition by ironing out any initial challenges. As the system gained momentum, it replaced the outdated paper-based workflow entirely, eliminating issues such as messy handwriting and incomplete documentation.
The implementation phase also involved addressing concerns among the workforce, particularly the older employees who were apprehensive about adopting new technology. However, WorkPal’s intuitive interface proved to be user-friendly, enabling even the most technologically hesitant individuals to adapt quickly. While internal processes required some adjustment, the overall transition was well-received by the team.
BENEFITS AND SOLUTIONS
WorkPal brought about a myriad of benefits for Thomas Door & Window Controls. By mandating specific requirements for engineers, such as capturing essential job information and obtaining customer signatures, the company ensured comprehensive documentation for billing and quoting purposes. The system empowered the office staff with a wealth of real-time information, enhancing decision-making and customer service capabilities.
ONGOING SUPPORT AND RECOMMENDATIONS
The support services provided by WorkPal proved to be invaluable for Thomas Door & Window Controls. Prompt and helpful assistance from the support team ensured that any queries or issues were swiftly addressed, fostering a positive experience for the company. The forthcoming launch of WorkPal with their sister company, Thomas Locksmiths, highlights the confidence that Thomas Door & Window Controls has in recommending WorkPal to other businesses in the industry.
CONCLUSION
In today’s dynamic business landscape, digitalisation is no longer a luxury but a necessity for companies striving to stay competitive. Thomas Door & Window Controls’ journey with WorkPal underscores the transformative power of field service software in optimising operations and driving growth. By embracing innovation and leveraging technology, the company continues to set new standards of excellence in the door and window services industry.
