INTRODUCING SAACKE
SAACKE Combustion Services Ltd (SAACKE UK) is part of SAACKE GmbH, a family-owned business with over 90 years of expertise in combustion technology. With more than 70 international offices across 20 countries, SAACKE is recognised as a global leader in providing energy-efficient solutions to industries worldwide.
They specialise in installing, commissioning, maintening and repairing industrial combustion equipment, focusing primarily on industrial burners. With 24 Service Engineers currently on the road (and plans to expand to nearly 30), their team ensures high-quality service delivery across the UK.
DISCOVERING WORKPAL
Before WorkPal, SAACKE UK relied on a field management system introduced in 2009. Over time, the system became outdated and no longer supported their growing needs or evolving industry standards. After carrying out market research, SAACKE came across WorkPal and arranged a demonstration. The speed of response from the Sales team – within 30 minutes of their enquiry – and the professionalism shown during discussions made the decision to switch straightforward.
EASY IMPLEMENTATION
Switching job management software is a big decision, but our Implementation team took every step to make it seamless. We worked closely with key stakeholders to review internal processes, make sure the setup worked for them and run training sessions across regional offices.
“From the start, the team at WorkPal have always been very quick to respond to any issues or general queries we’ve had. From email responses, screenshotted how-to guides and Teams’ calls, resolutions have always been very quick and effective. The training leading up to the implementation was extremely useful, with Helen and the team happily jumping on to our group training days if needed or being on call for us out of hours.”
Natalie White, Business Intelligence and Data Analyst Manager, Saacke.
WorkPal’s flexibility and functionality allowed the business to centralise processes and information, streamlining reporting and enabling data-driven decision-making. The system has provided a clear overview of company performance and efficiency, early identification of potential issues enabling proactive solutions, and simplified reporting that helps management use data to drive growth.
IMPROVING EFFICIENCY FOR ENGINEERS
Initially, some engineers were hesitant about moving from a basic FSM to WorkPal’s more interactive and intuitive platform. However, with guidance from office staff and support from WorkPal’s Implementation team, they quickly adapted. Engineers now value the system for removing many of the manual processes they previously faced, allowing them to focus on their core work.
ONGOING SUPPORT
Our goal is always to make sure our clients get the most out of WorkPal for the long term, and SAACKE are no exception. We have a monthly catchup to make sure WorkPal continues to be a success for them and that all their queries are answered quickly. That customer relationship is vital for us.
“The ongoing support we receive is just as good as the initial support for implementing the system. All queries are responded to quickly, with regular updates being provided. I especially find the monthly call we have with the Customer Success Manager, Chloe, to be very useful as this enables us to discuss potential developments or current issues. Overall, we have built a very strong relationship with the team at WorkPal.”
Natalie White, Business Intelligence and Data Analyst Manager, Saacke.
KEY FEATURES AND BENEFITS
Centralised processes and information allow efficient reporting and improved data visibility. Performance oversight enables proactive solutions to issues. Flexibility and adaptability ensure WorkPal evolves with SAACKE’s processes over time.
RECOMMENDATION
SAACKE UK strongly recommends WorkPal to other businesses in the industry. The system has transitioned their operations into the modern age and continues to adapt as their needs change.
LIFE BEFORE AND AFTER WORKPAL
Before WorkPal, an outdated FSM limited functionality and efficiency, making it difficult to scale. After WorkPal, processes have been streamlined, reporting strengthened, communication improved, and engineers in the field are working more efficiently.
CONCLUSION
WorkPal has transformed the way SAACKE Combustion Services Ltd manages its operations. With a modern, flexible system, ongoing support, and continuous improvements, WorkPal has given SAACKE the tools to operate more efficiently, proactively, and effectively – ensuring they remain leaders in their field. But let’s give the final word to the customer:
“We would definitely recommend WorkPal to other businesses in our industry. WorkPal has helped, and continues to help, transition our business into the modern age.”
Natalie White, Business Intelligence and Data Analyst Manager, Saacke.
