From Folders To Field Efficiency: AAA Civils’ WorkPal journey

About AAA Civils

Established in 2016, AAA Civils is a leading company. Specifically, they are a family-run business driven by a commitment to sustainability, environmental care, safety, and quality. They work closely with the construction and utilities sectors. Ultimately, with a highly skilled team, AAA Civils takes pride in delivering complex projects with precision. To do this effectively, they rely on robust civil engineering job management.

Services and Scale

AAA Civils manages 25 field operatives and a fleet of 10 vans. Consequently, they deliver projects of all shapes and sizes across the UK. For instance, they offer a wide range of services, including:

  • Civil engineering

  • Labour supply

  • Large-scale contracting

  • Drainage installations

  • Manhole and water pumping station builds

  • Road construction

  • Kerbs and edgings

  • Concrete works

Why WorkPal?

Initially, a previous contractor introduced AAA Civils to WorkPal. This contractor used our system to generate and send AAA Civils reports. The Operations Manager was impressed by the professionalism and clarity of those reports. Therefore, they decided to make WorkPal a priority onboarding when they joined the company in February 2025.

Choosing the Right System

After reviewing multiple systems, they chose us. Notably, WorkPal’s extensive platform features made us the front runner. Furthermore, our team showed a willingness to tailor bespoke civil engineering job management tools to meet AAA Civils’ unique requirements.

“My first mission was to implement work management software. WorkPal stood out as the perfect fit for us, both in terms of functionality and the level of support we received.” — Scott Diamond, Head of Compliance & Business Development

Seamless Integration

The WorkPal system slotted perfectly into AAA Civils’ operations. In fact, moving from physical folders to a fully digital system transformed how they manage projects. Now, everything is accessible at the click of a button. As a result, the team keeps information organized and recorded. It keeps projects neat, tidy, and easy to track.

Challenges Solved

WorkPal’s feature-rich platform provided complete control. Additionally, real-time reporting transformed the way AAA Civils communicates with their clients.

For example, the team sends regular updates directly through the system. This includes bespoke forms such as:

  • Early warning notices

  • Compensation events

  • Briefing records

Moreover, the ability to capture photos directly from sites supported AAA Civils’ quality assurance improvements.

Adopting the System

As with any new system, there was some initial hesitation from engineers. However, we provided straightforward training sessions and hands-on demonstrations. Subsequently, the staff quickly started seeing the benefits of the easy-to-use app. Now, both office staff and field operatives enjoy using it with confidence.

Implementation and Support

We made the onboarding to WorkPal’s platform a smooth process. After the initial implementation, we rolled out internal training sessions across the office and field teams.

Within a short time, AAA Civils was fully set up. They began using the civil engineering job management features straight away. This included scheduling jobs, issuing purchase orders, and managing projects simply.

Ongoing Customization

We continue to support AAA Civils as they use WorkPal. Specifically, we configure features to help them shape the platform to work for their team.

“I can’t fault the WorkPal team at all. Aidan has been supportive throughout, always on hand to answer questions and help build features specific to our needs.” — Scott Diamond, Head of Compliance & Business Development

Looking Ahead

Finally, with WorkPal, AAA Civils gained a reliable system. It streamlines project management and strengthens client communication. The ongoing support remains as strong as it was at onboarding. Thus, this gives the business confidence as it grows.

Would they recommend WorkPal?

“Yes, I would recommend WorkPal to others in our industry – it’s a great work management system!”