Strong client communication is key to delivering reliable service, but keeping customers informed shouldn’t mean constant phone calls or chasing emails. When your team is busy on-site, manual updates can slow everything down. To make things easier, we’ve introduced real-time client updates, a set of features that share essential job information with your clients automatically, through the WorkPal portal.
With round-the-clock access to their own portal, clients can check in on job progress, view supporting files and download relevant documents whenever it suits them. It’s a faster, more flexible way for customers to stay up to date. No need to contact your office, and no delays in communication – here’s how to get real-time insight with minimal effort!
Real-time client update tools explained
The real-time client updates are designed to give your customers instant visibility over their jobs through a secure portal. Whether it’s tracking progress, reviewing completed work, or accessing documentation, your clients can log in and find exactly what they need, whenever they need it.
Job information is available on demand, so your team spends less time fielding update requests, and your clients stay in the loop without having to pick up the phone.
With real-time client updates, you can:
· Give clients a live view of scheduled, ongoing, and completed work.
· Share relevant job files automatically, whether it’s photos, reports, forms, and time logs.
· Reduce manual communication with self-serve access to updates.
· Ensure consistent, professional information sharing across every job.
Why you’ll love this new feature
Customers expect easy access to information. Our real-time client updates help you meet that expectation while lightening the load on your office staff. You’ll boost transparency, improve service quality, and give clients confidence that nothing gets missed.
That’s not all. It also adds value during the tendering process. You can show potential customers that your service delivery is modern, responsive and built around their needs – something that could help swing the odds in your favour!
Elevate your customer experience
There’s no need for communication to slow your team down or get in the way of delivering a good customer journey. If you’re ready to offer clients a clearer, more responsive way to stay informed (while freeing up your team’s time), get in touch to explore what WorkPal’s real-time client updates can do for you, or book a live demo tailored to your workflows.
Find out more about WorkPal’s portal and update tools here: https://yourworkpal.com/portal-access/
