SAACKE’s Transition to Smarter Operations with WorkPal
Introducing SAACKE
SAACKE Combustion Services Ltd (SAACKE UK) forms part of SAACKE GmbH, a family-owned business with over 90 years of experience in combustion technology. Today, the group operates more than 70 international offices across 20 countries. As a result, SAACKE is widely recognised as a global leader in energy-efficient industrial solutions.
SAACKE UK specialises in installing, commissioning, maintaining and repairing industrial combustion equipment. In particular, the team focuses on industrial burners. With 24 Service Engineers currently on the road, and plans to expand to nearly 30, the business delivers high-quality service nationwide.
Discovering WorkPal
Before adopting WorkPal, SAACKE UK relied on a field management system introduced in 2009. Over time, that system became outdated. As a result, it no longer supported the company’s growing needs or modern industry standards.
After completing market research, SAACKE discovered WorkPal and arranged a demonstration. Notably, the Sales team responded within 30 minutes of the initial enquiry. In addition, their professionalism during discussions made the decision to switch clear and straightforward.
Easy Implementation and Training
Switching job management software is a major decision. However, WorkPal’s Implementation team worked to make the transition smooth. They collaborated closely with key stakeholders to review internal processes. At the same time, they ensured the system was configured to suit SAACKE’s workflows.
The team also delivered training sessions across regional offices. As a result, staff felt confident using the system from day one.
“From the start, the team at WorkPal were quick to respond to any issues or queries. Through emails, screenshot guides and Teams calls, resolutions were always fast and effective. The training before implementation was extremely useful, and the team were happy to support us even out of hours.”
Natalie White, Business Intelligence and Data Analyst Manager, SAACKE
Centralising Data and Improving Visibility
WorkPal’s flexibility allowed SAACKE to centralise processes and information. Consequently, reporting became simpler and more consistent. Management also gained clearer visibility of performance and efficiency.
Importantly, the system enables early identification of potential issues. This allows teams to take proactive action rather than reacting later. Overall, simplified reporting now helps management use data to support long-term growth.
Improving Efficiency for Engineers
Initially, some engineers were hesitant about moving from a basic FSM to a more interactive platform. However, with guidance from office staff and support from WorkPal’s Implementation team, adoption was quick.
Engineers now value the system for reducing manual tasks. As a result, they can focus more time on their core work in the field.
Ongoing Support and Customer Success
Long-term success is a priority for WorkPal. Therefore, SAACKE benefits from regular monthly catch-up calls. These sessions ensure queries are resolved quickly and the system continues to deliver value.
“The ongoing support is just as strong as the initial implementation support. All queries are answered quickly, with regular updates provided. In particular, the monthly calls with our Customer Success Manager are extremely useful.”
Natalie White, Business Intelligence and Data Analyst Manager, SAACKE
Key Features and Benefits
Firstly, centralised processes improve reporting and data visibility.
Secondly, performance oversight enables proactive issue resolution.
Finally, system flexibility ensures WorkPal evolves alongside SAACKE’s processes.
Recommendation
SAACKE UK strongly recommends WorkPal to other businesses in the industry. Overall, the system has modernised operations and continues to adapt as business needs change.
Life Before and After WorkPal
Before WorkPal, an outdated FSM limited efficiency and scalability. After implementation, processes are streamlined, reporting is stronger and communication has improved. As a result, engineers now work more efficiently in the field.
Conclusion
WorkPal has transformed how SAACKE manages its operations. With a modern system, continuous improvements and ongoing support, SAACKE now operates more efficiently and proactively.
Ultimately, the results speak for themselves:
“We would definitely recommend WorkPal to other businesses in our industry. WorkPal has helped, and continues to help, transition our business into the modern age.”
Natalie White, Business Intelligence and Data Analyst Manager, SAACKE