Neil Lowes Drainage Improve Customer Communication with WorkPal

About Neil Lowes Drainage Ltd

Neil Lowes Drainage Ltd is a family-run business. Specifically, it was established in 2006. Since then, it has experienced successful growth. Now, it employs a number of field engineers. Moreover, the company has seen a significant increase in turnover. Currently, it is looking to expand its business further.

However, the owners wanted a new solution. With over 13 years’ experience, they sought a workforce management system. Therefore, they needed to track incoming jobs and improve customer communication.

What Were Neil Lowes Drainage Ltd Workforce Management Issues?

“During our continued growth, we have had to collate and report on jobs more efficiently for our customers. Our client base is constantly expanding. Consequently, this means more technical demands. It also leads to an increase in issues with job reporting and accounts.”

Benefits Of WorkPal For Neil Lowes Drainage Ltd?

From the beginning, Neil Lowe Drainage had an expectation. They knew how WorkPal would transform the business.

“We now have complete control from start to finish of information for our engineers. They are able to access their completed jobs and any scheduled work.”

Streamlined Scheduling

First, WorkPal’s drag-and-drop scheduling software is useful. Staff can easily allocate and change jobs. Consequently, this reduces mistakes.

“Accurate job timings and stored images have allowed us to ensure clients get reports back quickly once a job has been completed. The customers love this and we are able to provide them with recommendations and quotations for any further work that may need to be carried out.”

Cloud-Based Efficiency

As a cloud-based system, WorkPal stores everything online. Thus, this gives users instant access to information. As a result, it cuts down delays and helps improve customer communications.

Administrative Savings

Furthermore, the paperless system helps staff reduce their time spent on administration. Therefore, they spend more time developing the business.

“As I am now office based, I am saving about 3 hours a day in less paperwork and accounting and it makes us more efficient and professional going forward.”

“We see more and more benefits as we continue using and training staff on the system.”

How Did WorkPal Enhance Business Capabilities?

Significantly, WorkPal helped Neil Lowes Drainage save time on administrative duties. Also, the accuracy of their work improved since implementing the system.

Having a cloud-based system allows the business to collaborate better. For instance, they have instant access to necessary information from anywhere.

Additionally, WorkPal’s vehicle tracking solution is beneficial. It means the business can give clients up-to-date arrival times. Ultimately, this really helped improve customer communication.

Would You Recommend WorkPal?

“I have already done so and one of our sub-contractor clients has already taken it on.”

Conclusion

Neil Lowes Drainage Ltd’s experience shows the value of WorkPal. It demonstrates how you can manage a mobile workforce efficiently with a digital system.

By streamlining job scheduling, the company reduced administrative workload. Furthermore, they improved job reporting. Additionally, they provided real-time access to information.

WorkPal features vehicle tracking and instant job updates. Thus, it helps the business deliver a professional service. Ultimately, it proves itself to be an essential tool for any growing company.

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