WorkPal Improves Internal Maintenance Management For HarperCollins
About Harper Collins
Date: 18th April 2018
Harper Collins has a heritage stretching back 200 years. They are one of the world’s foremost book publishers. Their catalogue ranges from cutting-edge contemporary fiction to award-winning apps.
William Collins & Sons founded the company in Glasgow in 1819. Originally, they published bibles, atlases, and dictionaries. Later, they grew to release works from history’s greatest authors. These include CS Lewis, Agatha Christie, and JRR Tolkien.
Today, HarperCollins UK publishes around 1,000 books a year. Their authors include worldwide bestsellers like Booker Prize winner Hilary Mantel. Additionally, they publish George RR Martin and perennial fiction favourites like Bernard Cornwell. In non-fiction, we publish luminaries such as Max Hastings and Professor Brian Cox.
What Were HarperCollins Internal Maintenance Management Issues?
The HarperCollins Site Services team grew significantly due to internal changes. Previously, HCP outsourced some specialist FM works. However, they have moved most of this in-house.
Consequently, we had additional responsibilities. We also had a lot of paperwork to complete. Therefore, we needed a robust paperless system. This allows us to manage, track, and report on works across our sites in Bishopbriggs.
Benefits Of WorkPal For HarperCollins?
HarperCollins manages their Reactive and Planned Maintenance through WorkPal. This mobile workflow management system streamlines data entry. It replaces the paperwork they had in place previously.
Automated Scheduling
With WorkPal, they can plan recurring services for equipment. Then, the system automatically pushes these jobs to their engineers. An automated schedule minimizes downtime on machines. In turn, this generates a great return on investment.
Asset Visibility
Operatives can log all works completed on specific assets. They add service history and notes to equipment. This allows HCP far more visibility over maintenance costs. Now we are paperless. As a result, all service reports sync to the desktop in real-time. Thus, the system stores data centrally and securely.
How Did WorkPal Enhance Maintenance Capabilities?
We manage all assets and operatives onsite. Consequently, we see a dramatic improvement in efficiencies. Management sets specific rules within the WorkPal app. This drives compliance through each operative.
We digitised our risk assessments. Operatives complete them on every job before work starts.
WorkPal customized the system to our requirements. We added bespoke features such as reporting and job types. This assists in managing our current workload. Furthermore, it helps future planning to improve the department while saving costs.
Would You Recommend WorkPal?
Yes, the process from start to finish was seamless. The team at WorkPal customised their workflow management system to our processes. They guided us through each stage of the implementation. Without a doubt, the system improved our workflows. It cut admin time considerably. We have far more visibility over the sites. Now, we can concentrate on improving further.