Mitchell & Mayle Make the Move to Paperless
Tell Us a Bit About Mitchell & Mayle
Established in 1987, Mitchell & Mayle is a drainage specialist operating across Cambridgeshire, Suffolk and Norfolk. The business works on a range of external drainage issues. These include emptying septic tanks, unblocking drains and renewing pipework. In addition, the team installs treatment plants for domestic and commercial customers.
How Were You Introduced to WorkPal? What Prompted You to Make the Switch?
The highly accredited company was first introduced to WorkPal in 2021. At the time, the business relied on spreadsheets and paper-based systems.
“We wanted to move into the modern world,” the team explains. “Initially, we searched for a suitable field service management solution for over a year before finding WorkPal.”
As part of the process, WorkPal delivered an informative and bespoke demo to the Mitchell & Mayle team.
“From that point, we knew the system was exactly what we had been looking for. Overall, it could be summed up in one word: simplicity.”
How Has WorkPal Integrated Into Your Business?
WorkPal’s dedicated implementation team worked closely with Mitchell & Mayle users. Their focus was to educate staff on the system’s full functionality.
“The WorkPal team suggested nominating a company ‘WorkPal Champion’,” they explain. “This person received in-depth training and then shared that knowledge with the wider team. As a result, the process worked extremely well.”
Meanwhile, the move to WorkPal made day-to-day operations more environmentally friendly. The system’s paperless workflows replaced manual processes across the business. In addition, the scheduling feature allows the team to view future jobs and plan recurring work easily. Previously, Mitchell & Mayle relied on a physical diary to manage repeat visits.
“The engineers were very excited about the change,” the team adds. “Each engineer received a one-to-one training session, a tablet and a user guide. Because of this, they adopted the system quickly and confidently.”
How Did You Find the Implementation, Training and Support?
“If we had any questions, we emailed the WorkPal support team,” the team explains. “We always received fast, detailed responses. This level of support is still the same today, nearly two years on.”
“We really cannot fault the team,” they continue. “They are friendly, knowledgeable and extremely quick to respond whenever we need help.”
Would You Recommend WorkPal to Others in Your Industry?
“We would 100% recommend WorkPal to other businesses in the drainage industry,” the team says. “It saves time, improves efficiency and supports future planning. Importantly, it is also far better for the environment.”
The Impact of Going Paperless with WorkPal
Overall, Mitchell & Mayle’s transition to WorkPal demonstrates how a modern, paperless field service solution can transform drainage operations. By moving away from spreadsheets and manual systems, the business has gained clearer visibility of upcoming work. As a result, communication between office staff and field engineers has improved significantly.
In addition, automated recurring scheduling has strengthened long-term planning across the company. With hands-on support, fast response times and structured training, the team adopted the system quickly and with confidence. Nearly two years later, the benefits continue to stand out. These include greater efficiency, a reduced environmental impact and smoother workflows from job creation to completion.
Ultimately, Mitchell & Mayle’s experience highlights how the right digital platform can become a vital tool for growth, organisation and high-quality customer service within the drainage industry.