Haskell Fire & Security Benefit from More Flexibility with WorkPal
About Haskell Fire & Security
Haskell Fire & Security is a Kent-based commercial fire, security and electrical solutions provider. The family-run business offers 24/7 callouts to help clients keep their premises safe and secure.
The company specialises in designing, installing and maintaining fire alarms, extinguishers and refuge systems. It also works with intruder alarms, CCTV and access control systems. A team of fully trained engineers delivers services, led by a Managing Director with over 16 years of industry experience.
What Were the Job Management Issues?
Before switching to WorkPal, Haskell Fire & Security relied on alternative docket software. At the time, the system caused frequent problems.
“We were using sub-par software,” the team explains. “It was difficult to change information on dockets or create new layouts.”
As a result, the lack of flexibility led to unprofessional job sheets being sent to clients. Because of this, the team began searching for a better solution. They needed software that could manage paperwork, schedule jobs and track live progress. In addition, the system needed to support custom reporting.
Benefits of Introducing Fire and Security Software
Since adopting WorkPal, Haskell Fire & Security now uses software tailored to its business needs. During setup, the WorkPal team worked closely with the business to ensure the correct certifications were included.
“Adding photos and notes to dockets helps engineers during return visits,” the team says. “They can now locate the correct equipment much faster.”
Meanwhile, clients benefit from greater transparency.
“Our clients are happier because they can view before-and-after images. They also have access to real-time documents such as quotes, invoices and job records through the client portal.”
How Did WorkPal Enhance Business Capabilities?
Investing in the right software improves customer service and builds brand loyalty. Importantly, retaining existing customers costs far less than acquiring new ones. Therefore, providing clear and accurate information supports repeat business.
“We’ve received excellent feedback from our customers,” the team adds. “In fact, the system helped us retain a major client who initially started on a trial basis.”
At the same time, office staff now benefit from improved visibility.
“Our office team can see a full overview of on-site work and the equipment required to complete each job.”
Improved Visibility and Workflow Control
With WorkPal, office staff track progress in real time. As a result, communication between the office and engineers has improved. Engineers also work more efficiently thanks to clearer schedules and documentation.
Would You Recommend WorkPal?
“Yes, 100%,” the team confirms. “Clients often ask us about the software when we send out paperwork.”
Conclusion
Haskell Fire & Security’s move to WorkPal highlights the value of flexible, industry-specific software. By streamlining scheduling and improving reporting, the business has increased efficiency and professionalism.
Overall, better visibility for office staff and clearer workflows for engineers have strengthened customer relationships. Ultimately, WorkPal has helped Haskell Fire & Security retain key clients and operate more effectively across the business.