Barclay Communications: How WorkPal Streamlines Field Operations
Overview
Barclay Communications is one of the UK and Ireland’s leading telecom providers, delivering mobile, telephony, connectivity and IT services. With more than 29 years of industry experience, the company manages thousands of customer connections and over 200 installations each month. As demand increased, engineers were completing up to seven jobs per day, creating a need for a scalable and structured workflow.
WorkPal was introduced to streamline Barclay Communications field operations by centralising scheduling, job information and reporting within a single cloud platform.
The Challenge
Before WorkPal, the engineering team relied on manual processes and fragmented communication. Many engineers began their day without full visibility of job details, site requirements or clear travel routes. This often resulted in clarification calls, unexpected delays and inconsistent preparation.
The office team faced similar challenges. Without real-time updates from the field, they struggled to track job progress or reassign work quickly. As installation volumes continued to rise, these manual methods limited efficiency, visibility and service quality. A centralised solution was essential to support growth.
Why WorkPal Was the Right Solution
Improved Job Visibility That Helps Streamline Barclay Communications Field Operations
Barclay Communications selected WorkPal for its intuitive interface, strong scheduling tools and suitability for teams handling numerous daily site visits. The rollout was seamless and required minimal disruption.
Engineers now have full visibility of upcoming work. They can review job details in advance, prepare equipment and understand specific site requirements. Integrated navigation, including Apple CarPlay, supports efficient travel and more accurate scheduling. This improvement saves each engineer around 10 hours of travel time per month.
Standardised Digital Workflows That Strengthen Telecom Field Operations
WorkPal’s digital forms and built‑in form builder allow Barclay Communications to create telecom‑specific surveys, installation forms and fault reports. Engineers capture photos, notes and customer signatures directly within the app. Mandatory fields ensure consistency and high‑quality data.
Completion rates for photos and sign‑offs increased from 5% to 100%, removing handwritten notes entirely and creating a fully paperless workflow.
Smarter Scheduling That Further Streamlines Field Operations
Coordinators now have real‑time visibility of engineer availability, job locations and live progress. This allows them to balance workloads and reassign tasks when required. Internal notes can also be restricted to office staff, supporting clear communication while protecting sensitive information.
Centralised Reporting to Optimise Barclay Communications’ Field Operations
All job data is now stored in one system. WorkPal’s reporting tools provide detailed insight into KPIs, job status, engineer performance, job costs and overall profitability. Management teams can generate custom reports quickly, identify trends and make informed operational decisions. This reduces administrative workload and supports strategic planning.
Key Results
Since implementing WorkPal, Barclay Communications has achieved measurable improvements:
- 50% reduction in interruption calls to office staff
- 100% completion of photo evidence and customer sign‑offs
- Better preparation, with engineers reviewing full job details before arrival
- Optimised routing and job allocation, cutting unnecessary mileage and fuel use
- Higher productivity through real‑time access to accurate, up‑to‑date information
These outcomes demonstrate the extent to which WorkPal streamlines Barclay Communications field operations and supports sustainable growth.
Feedback From the Team
Donna Williamson | Head of Service Delivery
“The rollout of WorkPal was seamless from start to finish. The implementation team supported us at every stage and the training was incredibly clear and practical. Since going live, WorkPal has helped us streamline processes across departments, gain real‑time operational visibility and access reporting tools that highlight performance trends and opportunities for improvement.”
David Portis | Lead Engineer
“WorkPal has been transformative for our team and how we manage jobs day to day. Everything is clearer and more structured.”
Matthew McMurray | Engineer
“I’ve never used anything like WorkPal before. It has completely changed how I prepare for jobs. Previously, I would receive a WhatsApp message or an email with basic details the night before. Now everything I need is available in the app. It saves a huge amount of time and ensures I arrive fully prepared for every job.”