Summary

JMK, established in 2008, specialises in large-scale industrial and commercial electrical projects, as well as the installation of industry-leading CCTV systems. Based in Omagh, the company works with major organisations across the UK and Ireland.

With a growing mobile workforce and increasing project complexity, JMK implemented WorkPal to reduce paperwork, improve job tracking and create a more efficient workflow across the business.

Challenge

JMK operates with a mobile workforce of over 20 engineers working across multiple locations. As a result, allocating jobs and managing field teams became increasingly difficult.

Back-office staff faced growing pressure to manage work effectively, while paperwork continued to build.

Daily job sheets created a major issue:

  • Large volumes of paperwork needed to be processed
  • Job sheets had to be matched manually to individual jobs
  • Delays created bottlenecks in the workflow
  • Errors and missed information impacted invoicing

As a result, this manual process slowed operations and led to lost time and revenue.

Solution

To address these challenges, JMK implemented WorkPal as an all-in-one, cloud-based job management system.

WorkPal allows the business to manage the full job lifecycle, including:

All job data is stored securely in one system, making it easy to access and reuse when quoting or planning future work.

“All jobs are issued with a Job Number via WorkPal, and this is then carried throughout all resources used on the job, including materials, labour and mileage, making it much easier to generate the end invoice.”

In addition, WorkPal integrates with accounting systems such as Xero, QuickBooks and Sage, creating a seamless end-to-end workflow.

The system also enables:

  • Real-time scheduling and job allocation
  • Live job updates from engineers in the field
  • The ability to upload notes, drawings and images directly to jobs

Results

Since implementing WorkPal, JMK has significantly improved efficiency, visibility and overall job management.

As a result, key outcomes include:

  • Reduced paperwork through a fully paperless system
  • Improved job tracking and resource management
  • Faster and more accurate invoicing
  • Better visibility of engineer activity and job progress
  • Reduced risk of missed items on invoices

“I found that prior to implementing WorkPal, items were easily missed off an invoice, which was costing the business money.”

In addition, real-time visibility has improved how the team manages its mobile workforce.

Office staff can now track job progress as it happens, while engineers update job details directly from the field. This removes delays and allows teams to prioritise work more effectively.

Furthermore, having access to accurate job data, including hours worked and materials used, has improved future quoting and helped the business control costs more effectively.

Client Testimonial

“I would definitely recommend WorkPal to other users as it has saved our company both time and money.”