by | Oct 6, 2020

Tailored Facility Solutions Ltd, one of Ireland’s most respected facilities management, security and logistics service providers, has seen a significant improvement in efficiency since implementing WorkPal’s workflow management software.


The company, based in Letterkenny, currently employs over 180 people. Tailored Facility Solutions (TFS) provide bespoke services to clients throughout the UK and Ireland. Their services range from security, building maintenance, logistics and personnel to cleaning, storage, utilities and fencing. They boast an impressive client base, supporting some global brands with all aspects of their facilities management.

With a growing number of clients and staff the company needed a solution to improve their communications, time management and invoicing. WorkPal’s flexible and adaptive features meant it could be customised to fit the exact needs of TFS.


What were Tailored Facility Solutions’ job management issues?


“We were experiencing difficulties managing timesheet processing, daily duty allocation and converting completed jobs into invoices” explained Manus Kelly, Managing Director of TFS. “Workflow management software was something we really needed to implement with our growing workforce and WorkPal has made the entire process very straightforward.”

TFS are now able to schedule and allocate tasks based on the most cost effective and appropriate person for the job. This means they can save money while ensuring the job is completed to a high standard and on time. Real time data allows management to plan ahead, ensuring resources are available to meet current and anticipated demands.

Time sheets are automatically generated based on workers daily tasks. Once staff have logged on, WorkPal monitors and records activities from time spent travelling to hours spent on jobs, completely replacing manual records.

WorkPal immediately captures all costs associated with each job and can integrate seamlessly with a number of accounting software’s, calculating hourly rates, materials used and service costs on a client-by-client basis.

Manus emphasises, “WorkPal has really enhanced our admin systems, giving us greater control of our employee’s hours and tasks which has significantly reduced administration time.”


What are the benefits of using WorkPal for Tailored Facility Solutions?


Allocating the appropriate resources to individual jobs can be difficult with a large off site workforce. Planning and scheduling are essential to ensure the job is carried out efficiently and effectively. Real time job tracking means management are able to assign suitably skilled workers, the correct amount of workers and order necessary materials to complete the job.

“WorkPal software has allowed us to monitor each division of our company, all at the touch of a button. We are able to perform tasks, assign duties and track progress from any country in the world.”


How did WorkPal Enhance Business Capabilities?


“WorkPal has really enhanced our business by giving us a bespoke technological advantage over some of our competitors and more importantly has given us a system where we can give authentic and real time reports to our valued clients as they need them,” says Manus.


Would You Recommend WorkPal’s workflow management software?


“We would have no hesitation in recommending WorkPal to anyone as not alone is the system extremely efficient and user friendly but the service and support given at the initial set up stage is excellent!”