ScotMaz are Sole Scottish Agents for Mazak CNC Machine Tools. The company sells, services and provides spare parts for all Mazak machines in Scotland. Working across Scotland, ScotMaz has several field engineers servicing Mazak machinery for a variety of companies for the past 30 years.
What makes ScotMaz unique is that they specialise specifically in Mazak Machinery in respect of Sales, Service, Installation, Training and Parts. This results in no distraction or conflict of interest of any other machine tool agency.
ScotMaz was finding that all paperwork relating to the servicing of machines was becoming an issue for job management. Staff were having to manually complete service reports and bring these back to the office which was creating inefficiencies within the organisation.
Omissions and errors in paperwork were causing the business to waste time and money.
WorkPal has provided ScotMaz with an all-in-one job, paperless job management solution to track, report and manage their workforce. This includes transforming the business into a fully paperless environment which improves the effectiveness of completing jobs.
Implementing digital forms into the business meant ScotMaz could manage all paperwork in one place. All information is stored within the software, meaning office staff can relate back to previous jobs at the click of a button. This can make quoting for future jobs easier and more reliable.
“Having paperwork available as soon as the job completed and emailed to the customer, all before an engineer leaves site is a lot more efficient.”
Digital signatures are a feature that can significantly benefit WorkPal users. Capturing customer signatures at the time of job competition ensures all paperwork is up to date in real time.
Live Jobs Lists provides office staff with the ability to see job status in live time, giving an accurate list of tasks requiring attention. Job lists can be customised to give specific data and information and filtered to see certain jobs.
WorkPal has helped streamlining all ScotMaz’s business operations, from scheduling and tracking to quoting and invoicing. “Invoicing can now be done on a day-to-day basis, ensuring better cashflow for the company.”
Having a feature for reporting on jobs can be a valuable tool for management, facilitating in future decision making. Reports can be customised to include the information that is most important. You have the ability to combine and cross reference information from multiple sources.
15th June 2020
Service & Maintenance