Perimeter security solutions provider, Breezemount Electrical & Hydraulics Ltd needed job management software to help reduce business costs.
Established in 1976, the company have specialist engineers who work with specifiers to design, supply, install, integrate and commission a wide variety of vehicle and pedestrian products to secure commercial premises.
Breezemount operates multiple engineering teams throughout the north and south of Ireland and offer customers a 24/7 maintenance and all out service 365 days of the year.
Prior to implementing Workpal’s job management system, only one person within the business’ service bureau was able to manage jobs. “We had no idea if an engineer had arrived safely to a job, or how the job was progressing. Our only means of communication was via telephone.” Job management software such as WorkPal allows a full overview of all jobs. “Without WorkPal we struggled to provide our customers with up-to-date information and all worksheets were completed manually, which were easily lost.” The time spent on manual input was an area the business wanted to improve on. Breezemount aimed to streamline processes, helping to reduce business costs.
“By simply logging onto the job management software, anyone within our service bureau team can easily and effectively manage our engineering team.” Using WorkPal enables to the team to see at a glance how each engineer is progressing on a job, without having to contact each one individually throughout the day.
“Having a job management system has improved both our internal and external communications. We are able to see where engineers are, what time they arrived or left a job, and most importantly that they are safe.”
“WorkPal has also helped us to become more efficient and improved our internal processes which has led to a reduction in business costs.” When an engineer finishes a job, they complete a worksheet, which outlines equipment condition, faults, required parts, risk assessment, safety issues, before and photos and finally the customer signature. “Prior to implementing WorkPal, everything was handwritten and the engineers returned all paperwork to the office once or twice per week. Now we are able to digitally download worksheets as soon as a job is complete and send it to our customers on the same day as completion.”
“We have streamlined our administration process, improved customer service and enhanced our internal and external communications.”
From initial customer enquiry right through to invoicing, WorkPal streamlines every part of your business processes. Swapping manual entry for digital forms and an online database means the company can run much more efficiently and reduce business costs.
“We would definitely recommend WorkPal to anyone considering a job management system. Not only is the software simple to use, but the WorkPal team are always on hand to offer technical support when we need it.”
28th July 2020
Security & CCTV Installation